2 things are jumping out:

> there is no link unless the dongle is carefully positioned.

you ever should do the most carefull positioning ...
I hope you mean the alignment of the antena because the positioning of the
antena is also extremly important

> the ping is going, if I move the dongle 18 inches, even though signal
> strength is still pegged, we loose ping, completely.

moving the antena 1 inch often is enough to lose signal ...

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