A wise man once told me that 10% of your customers cause you 90% of your
work.
With that advice I decided the best thing to do was send the 10% to my
competition.
Brian
D. Ryan Spott wrote:
I am looking for advice and examples of what to do with PITA customers.
I have a few that are just shy of abusive on the phone.
Do you read them the riot act? Do you turn them off? Do you collect an early
termination fee?
Share your stories or policies.
Thanks!
ryan
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