Yes,

But how do you do that? Do you write them a letter? Repo your gear? 

ryan

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Thursday, August 16, 2007 5:41 PM
To: WISPA General List
Subject: Re: [WISPA] PITA customers...

A wise man once told me that 10% of your customers cause you 90% of your 
work.

With that advice I decided the best thing to do was send the 10% to my 
competition.

Brian

D. Ryan Spott wrote:
> I am looking for advice and examples of what to do with PITA customers.
>
>  
>
> I have a few that are just shy of abusive on the phone.
>
>  
>
> Do you read them the riot act? Do you turn them off? Do you collect an
early
> termination fee? 
>
>  
>
> Share your stories or policies.
>
>  
>
> Thanks!
>
>  
>
> ryan 
>
>
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