Re: [WISPA] PITA customers...

[Brian Rohrbacher]

Well, not very tactfully usually.  I ignore them until they leave.  Then I go get me gear when they cancel.  I think it's better if they cancel, then it;s their decision.  Sure, you get a little bad word of mouth, but they were already talking bad about you anyway because they were not happy. Brian D. Ryan Spott wrote: Yes, But how do you do that? Do you write them a letter? Repo your gear? ryan -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Thursday, August 16, 2007 5:41 PM To: WISPA General List Subject: Re: [WISPA] PITA customers... A wise man once told me that 10% of your customers cause you 90% of your work. With that advice I decided the best thing to do was send the 10% to my competition. Brian D. Ryan Spott wrote: I am looking for advice and examples of what to do with PITA customers. I have a few that are just shy of abusive on the phone. Do you read them the riot act? Do you turn them off? Do you collect an early termination fee? Share your stories or policies. Thanks! ryan ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ----

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