I'm with Travis. If 90% of your customers cost $1 a month and 10% of your customers cost $1 a month it only makes sense to trim the fat.
Every single month Vonage contacts the top 3% heaviest users and tells them they're a) raising their bill or b) gone (I was told it's the customer's choice). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "The secret to creativity is knowing how to hide your sources." --- Albert Einstein On Sat, Nov 7, 2009 at 2:32 PM, RickG <rgunder...@gmail.com> wrote: > Travis, I was operating on the premise that you said to send them to DSL or > cable. > Even with that, I did not have that experience. We sent the invoices out > with a copy of their usage report and it was rarely, if ever questioned. > -RickG > > On Sat, Nov 7, 2009 at 2:18 PM, Travis Johnson <t...@ida.net> wrote: > > > And deal with the extra phone calls each month from customers that claim > > they didn't use that much. :( > > > > Travis > > Microserv > > > > RickG wrote: > > > > Many of you know this is not that hard. Back in 1997 I had an Allot box > that > > gave me the numbers. All I did was pull the report and bill accordingly. > The > > hard part would be integrating it with a billing system so it does it > > automatically. -RickG > > > > On Sat, Nov 7, 2009 at 7:56 AM, Eric Rogers <ecrog...@precisionds.com> < > ecrog...@precisionds.com>wrote: > > > > > > > > We are on the verge of changing to a metered or tiered billing structure > > with Caps that once they exceed the cap; it doesn't shut off, but they > > get charged the overage. Netflix is getting out of control and I don't > > want to punish the customers that only use it occasionally. I think > > they are very innovative solutions and don't want to hinder new > > applications. I just want people that download 160 GB in a month, when > > the average is nearly 10 GB a month, to pay their share for expanding > > the network. > > > > > > > > Who has dabbled in the metered/tiered services and what were your > > customers responses? > > > > What are your tiers? > > > > Have attitudes changed toward your company as being greedy? > > > > > > > > We already have everything in place to do it, just need to send out the > > letter saying we are doing it and why. > > > > > > > > Eric Rogers > > > > Precision Data Solutions, LLC > > > > (317) 831-3000 x200 > > > > > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today!http://signup.wispa.org/ > > > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today!http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
