I've felt this way many times but I always go back to my business model which says "We are in business to provide internet access for profit according to our posted rates under the terms spelled out in our AUP and the contract between (us) the company and the subscriber". Furthermore, my business model says "we will grow the business at every opportunity that allows for profit". Our AUP and contract says we can allow or deny access upon our descretion. I save that for the pain in the butt customers that have unrealistic expectations. Our posted rates allow for custom service package pricing. Wiith that said, I ask are we in busienss to sell internet access or not? According to the above I am. Otherwise, why am I here? Therefore, there is a service package for everyone. Its just a question if they can afford it or not. -RickG
On Sat, Nov 7, 2009 at 2:37 PM, Josh Luthman <j...@imaginenetworksllc.com>wrote: > I'm with Travis. > > If 90% of your customers cost $1 a month and 10% of your customers cost $1 > a > month it only makes sense to trim the fat. > > Every single month Vonage contacts the top 3% heaviest users and tells them > they're a) raising their bill or b) gone (I was told it's the customer's > choice). > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > "The secret to creativity is knowing how to hide your sources." > --- Albert Einstein > > > On Sat, Nov 7, 2009 at 2:32 PM, RickG <rgunder...@gmail.com> wrote: > > > Travis, I was operating on the premise that you said to send them to DSL > or > > cable. > > Even with that, I did not have that experience. We sent the invoices out > > with a copy of their usage report and it was rarely, if ever questioned. > > -RickG > > > > On Sat, Nov 7, 2009 at 2:18 PM, Travis Johnson <t...@ida.net> wrote: > > > > > And deal with the extra phone calls each month from customers that > claim > > > they didn't use that much. :( > > > > > > Travis > > > Microserv > > > > > > RickG wrote: > > > > > > Many of you know this is not that hard. Back in 1997 I had an Allot box > > that > > > gave me the numbers. All I did was pull the report and bill > accordingly. > > The > > > hard part would be integrating it with a billing system so it does it > > > automatically. -RickG > > > > > > On Sat, Nov 7, 2009 at 7:56 AM, Eric Rogers <ecrog...@precisionds.com> > < > > ecrog...@precisionds.com>wrote: > > > > > > > > > > > > We are on the verge of changing to a metered or tiered billing > structure > > > with Caps that once they exceed the cap; it doesn't shut off, but they > > > get charged the overage. Netflix is getting out of control and I don't > > > want to punish the customers that only use it occasionally. I think > > > they are very innovative solutions and don't want to hinder new > > > applications. I just want people that download 160 GB in a month, when > > > the average is nearly 10 GB a month, to pay their share for expanding > > > the network. > > > > > > > > > > > > Who has dabbled in the metered/tiered services and what were your > > > customers responses? > > > > > > What are your tiers? > > > > > > Have attitudes changed toward your company as being greedy? > > > > > > > > > > > > We already have everything in place to do it, just need to send out the > > > letter saying we are doing it and why. > > > > > > > > > > > > Eric Rogers > > > > > > Precision Data Solutions, LLC > > > > > > (317) 831-3000 x200 > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > WISPA Wants You! Join today!http://signup.wispa.org/ > > > > > > > > > -------------------------------------------------------------------------------- > > > > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > -------------------------------------------------------------------------------- > > > WISPA Wants You! Join today!http://signup.wispa.org/ > > > > > > -------------------------------------------------------------------------------- > > > > > > WISPA Wireless List: wireless@wispa.org > > > > > > Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > WISPA Wants You! 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