I take it you never took our advice to have the guts in a NEMA box outside? If you did you can at least get it working yourself...
On 1/10/10, Marlon K. Schafer <o...@odessaoffice.com> wrote: > I have a tower down. It's fed by a *business* grade DSL link. > > Can't get to the main router at that local. > > So I log onto the Century Tel (century link nowadays) web site go find a > phone number for tech support. > > IF there is a phone number on their Microsoft Bing cloan of a web site, I > couldn't find it. So, I decided to try the online chat thingy. > > Up pops a page with a spot for a the username, phone number and zip code. > Naturally, I put the right things in the boxes. Only to get an error. So I > tried again, and again. Finally I actually READ what the smallish print > said you can ONLY put in ONE of the fields, not all of them. Hate to allow > any answer to work rather than make people only fill in one field where they > usually have to fill in all of them. My fault for not reading the fine > print, but then again, I shouldn't have to.... > > Next, I finally get a tech on the screen. Well, kinda, the web site doesn't > have anything but an error at the top. But the chat part eventually came up > and a tech was on the line. We quickly established that the tech support > guy wasn't able to see if there was a dsl connection or not. ug > > So, he gave me a phone number for tech support. > > I called that number only to sit on hold for a while (not toooo bad though) > and then find out that that wasn't the right number for a business account. > > Called the next number. Sat on hold a bit longer this time, but still only > a few minutes. We quickly got through all of the who are you type stuff. > Then the gal on the support end asked me to tell her what lights were on on > the modem. "Um, I'm an hour and a half form there." "Well, sir, I'm unable > help you unless someone is on at the site." > > Sigh. The home owner at this site is a snow bird and won't be home for > months yet. > > The tech support people aren't able to tell if there is a connection or not. > It's not like this is a little, rinky dink company like mine. This is a > HUGE telco! Ug. > > They won't even try to fix a business account that I pay $1200.00 per year > for. Probably even more than that. Amazing. > > Have a great day, I know I will. > marlon > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "The secret to creativity is knowing how to hide your sources." --- Albert Einstein -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
