At least you have it figured out. You could be stuck with the customer unplugging your equipment leaving you no access while they go on a 2 weeks vacation...
I think no one here could possibly disagree with you, though. The people on the other end of those phone calls cause brain damage. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "The secret to creativity is knowing how to hide your sources." --- Albert Einstein On Mon, Jan 11, 2010 at 12:05 AM, Marlon K. Schafer <o...@odessaoffice.com>wrote: > I have a key to the house..... > > It's just 1.5 hours away. > > The point of the whole story is crappy, ignorant support levels. > > marlon > > ----- Original Message ----- > From: "Josh Luthman" <j...@imaginenetworksllc.com> > To: "WISPA General List" <wireless@wispa.org> > Sent: Sunday, January 10, 2010 1:47 PM > Subject: Re: [WISPA] Why the telco's will never be true competitors to us > > > >I take it you never took our advice to have the guts in a NEMA box > > outside? If you did you can at least get it working yourself... > > > > On 1/10/10, Marlon K. Schafer <o...@odessaoffice.com> wrote: > >> I have a tower down. It's fed by a *business* grade DSL link. > >> > >> Can't get to the main router at that local. > >> > >> So I log onto the Century Tel (century link nowadays) web site go find a > >> phone number for tech support. > >> > >> IF there is a phone number on their Microsoft Bing cloan of a web site, > I > >> couldn't find it. So, I decided to try the online chat thingy. > >> > >> Up pops a page with a spot for a the username, phone number and zip > code. > >> Naturally, I put the right things in the boxes. Only to get an error. > >> So I > >> tried again, and again. Finally I actually READ what the smallish print > >> said you can ONLY put in ONE of the fields, not all of them. Hate to > >> allow > >> any answer to work rather than make people only fill in one field where > >> they > >> usually have to fill in all of them. My fault for not reading the fine > >> print, but then again, I shouldn't have to.... > >> > >> Next, I finally get a tech on the screen. Well, kinda, the web site > >> doesn't > >> have anything but an error at the top. But the chat part eventually > came > >> up > >> and a tech was on the line. We quickly established that the tech > support > >> guy wasn't able to see if there was a dsl connection or not. ug > >> > >> So, he gave me a phone number for tech support. > >> > >> I called that number only to sit on hold for a while (not toooo bad > >> though) > >> and then find out that that wasn't the right number for a business > >> account. > >> > >> Called the next number. Sat on hold a bit longer this time, but still > >> only > >> a few minutes. We quickly got through all of the who are you type > stuff. > >> Then the gal on the support end asked me to tell her what lights were on > >> on > >> the modem. "Um, I'm an hour and a half form there." "Well, sir, I'm > >> unable > >> help you unless someone is on at the site." > >> > >> Sigh. The home owner at this site is a snow bird and won't be home for > >> months yet. > >> > >> The tech support people aren't able to tell if there is a connection or > >> not. > >> It's not like this is a little, rinky dink company like mine. This is a > >> HUGE telco! Ug. > >> > >> They won't even try to fix a business account that I pay $1200.00 per > >> year > >> for. Probably even more than that. Amazing. > >> > >> Have a great day, I know I will. > >> marlon > >> > >> > >> > >> > -------------------------------------------------------------------------------- > >> WISPA Wants You! Join today! > >> http://signup.wispa.org/ > >> > -------------------------------------------------------------------------------- > >> > >> WISPA Wireless List: wireless@wispa.org > >> > >> Subscribe/Unsubscribe: > >> http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > > > > > -- > > Josh Luthman > > Office: 937-552-2340 > > Direct: 937-552-2343 > > 1100 Wayne St > > Suite 1337 > > Troy, OH 45373 > > > > "The secret to creativity is knowing how to hide your sources." > > --- Albert Einstein > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! 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