Tom,
When you make the claim that wireless has more uptime than fiber, where
do
you base those facts from and what types of fiber deployments are you
comparing it to? While I believe wireless is a great thing, one has to
wonder why a company who's name was MCI (Microwave Communications
Incorporated) eventually switched everything to fiber? I helped buy a bunch
of their old microwave tower sites after they were decommissioned. They
built them for capacity and did everything right. It just seems that
eventually the larger WISP's will need to consider the path that MCI took
over time and wonder if they won't evolve along a similar path. Now their
failure was not due to their choice of fiber over wireless and that's
another story altogether. Fiber deployments have been commonplace between
telephone switches for years now and I have never heard about reliability
issues and/or downtime problems with the fiber. Not that they don't happen
but when you average their uptime to their outages, I would think they have
some of the better reliability figures over any technology.
Thank You,
Brian Webster
-----Original Message-----
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org]on
Behalf Of Tom DeReggi
Sent: Monday, January 11, 2010 8:40 AM
To: WISPA General List
Subject: Re: [WISPA] Why the telco's will never be true competitors to
us
Agreed, Brett.
I see people use business Cable all the time, UNTIL they have an outage, and
then they loose all their customers feeding off it after that.
If there is one Thing the Cable Cos understand it is "you didn't buy a
service with an SLA because we dont offer one, so we can care less if you
are down for a week, read the small print.".
And what can you tell your subs once it occurred? "Oh I used a low cost
Cable service, uh oh yeah why did I say we had better service than the Cable
cos?"
Plus, Wireless is more reliable from an uptime perspective, than any other
technology (even Fiber), so why would a WISP want to use anything other than
Wireless for connectivity to a tower?
Well, it is true that some Business CAble services are less expensive than a
single antenna roof right fee. But I used that arguement to negotiate lower
roof right fees.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
----- Original Message -----
From: Bret Clark
To: WISPA General List
Sent: Sunday, January 10, 2010 5:49 PM
Subject: Re: [WISPA] Why the telco's will never be true competitors to us
Blah...I wouldn't rely on any telco or cable company to serve our towers.
We are completely wireless between towers, even our upstream Internet links
are wireless running to local Internet exchange points. That way if there is
a problem we are responsible for it and we can fix it without getting the
run around from a telco.
I was in the CLEC business for over 10 years and if there is one thing
telco's do better than anyone else is finger point! It was never their
problem until you provided beyond a shadow of a doubt it was their problem
and 90% of the time is was their problem to begin with!
Bret
Tom Sharples wrote:
I found out about so-called business DSL a few years ago. We had it here
(Qwest), and every three to four weeks it would go belly-up. The "fix" was
that, after a day or two of dead air, Qwest would send out a tech to
power-cycle the ancient and creaky Nortel neighborhood dslam. This went on
for a few months, until I switched to Comcast business-class cable. That has
proven to be extremely reliable, and I haven't looked back since.
Tom S.
----- Original Message -----
From: "Marlon K. Schafer" <o...@odessaoffice.com>
To: "WISPA General List" <wireless@wispa.org>
Sent: Sunday, January 10, 2010 1:41 PM
Subject: [WISPA] Why the telco's will never be true competitors to us
I have a tower down. It's fed by a *business* grade DSL link.
Can't get to the main router at that local.
So I log onto the Century Tel (century link nowadays) web site go find a
phone number for tech support.
IF there is a phone number on their Microsoft Bing cloan of a web site, I
couldn't find it. So, I decided to try the online chat thingy.
Up pops a page with a spot for a the username, phone number and zip code.
Naturally, I put the right things in the boxes. Only to get an error. So
I
tried again, and again. Finally I actually READ what the smallish print
said you can ONLY put in ONE of the fields, not all of them. Hate to
allow
any answer to work rather than make people only fill in one field where
they
usually have to fill in all of them. My fault for not reading the fine
print, but then again, I shouldn't have to....
Next, I finally get a tech on the screen. Well, kinda, the web site
doesn't
have anything but an error at the top. But the chat part eventually came
up
and a tech was on the line. We quickly established that the tech support
guy wasn't able to see if there was a dsl connection or not. ug
So, he gave me a phone number for tech support.
I called that number only to sit on hold for a while (not toooo bad
though)
and then find out that that wasn't the right number for a business
account.
Called the next number. Sat on hold a bit longer this time, but still
only
a few minutes. We quickly got through all of the who are you type stuff.
Then the gal on the support end asked me to tell her what lights were on
on
the modem. "Um, I'm an hour and a half form there." "Well, sir, I'm
unable
help you unless someone is on at the site."
Sigh. The home owner at this site is a snow bird and won't be home for
months yet.
The tech support people aren't able to tell if there is a connection or
not.
It's not like this is a little, rinky dink company like mine. This is a
HUGE telco! Ug.
They won't even try to fix a business account that I pay $1200.00 per year
for. Probably even more than that. Amazing.
Have a great day, I know I will.
marlon
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