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Blah...I wouldn't rely on any telco or cable company to serve our
towers. We are completely wireless between towers, even our upstream
Internet links are wireless running to local Internet exchange points.
That way if there is a problem we are responsible for it and we can fix
it without getting the run around from a telco. I was in the CLEC business for over 10 years and if there is one thing telco's do better than anyone else is finger point! It was never their problem until you provided beyond a shadow of a doubt it was their problem and 90% of the time is was their problem to begin with! Bret Tom Sharples wrote: I found out about so-called business DSL a few years ago. We had it here (Qwest), and every three to four weeks it would go belly-up. The "fix" was that, after a day or two of dead air, Qwest would send out a tech to power-cycle the ancient and creaky Nortel neighborhood dslam. This went on for a few months, until I switched to Comcast business-class cable. That has proven to be extremely reliable, and I haven't looked back since.Tom S. ----- Original Message ----- From: "Marlon K. Schafer" <o...@odessaoffice.com> To: "WISPA General List" <wireless@wispa.org> Sent: Sunday, January 10, 2010 1:41 PM Subject: [WISPA] Why the telco's will never be true competitors to usI have a tower down. It's fed by a *business* grade DSL link. Can't get to the main router at that local. So I log onto the Century Tel (century link nowadays) web site go find a phone number for tech support. IF there is a phone number on their Microsoft Bing cloan of a web site, I couldn't find it. So, I decided to try the online chat thingy. Up pops a page with a spot for a the username, phone number and zip code. Naturally, I put the right things in the boxes. Only to get an error. So I tried again, and again. Finally I actually READ what the smallish print said you can ONLY put in ONE of the fields, not all of them. Hate to allow any answer to work rather than make people only fill in one field where they usually have to fill in all of them. My fault for not reading the fine print, but then again, I shouldn't have to.... Next, I finally get a tech on the screen. Well, kinda, the web site doesn't have anything but an error at the top. But the chat part eventually came up and a tech was on the line. We quickly established that the tech support guy wasn't able to see if there was a dsl connection or not. ug So, he gave me a phone number for tech support. I called that number only to sit on hold for a while (not toooo bad though) and then find out that that wasn't the right number for a business account. Called the next number. Sat on hold a bit longer this time, but still only a few minutes. We quickly got through all of the who are you type stuff. Then the gal on the support end asked me to tell her what lights were on on the modem. "Um, I'm an hour and a half form there." "Well, sir, I'm unable help you unless someone is on at the site." Sigh. The home owner at this site is a snow bird and won't be home for months yet. The tech support people aren't able to tell if there is a connection or not. It's not like this is a little, rinky dink company like mine. This is a HUGE telco! Ug. They won't even try to fix a business account that I pay $1200.00 per year for. Probably even more than that. Amazing. Have a great day, I know I will. marlon -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/-------------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.432 / Virus Database: 270.14.132/2611 - Release Date: 01/10/10 07:35:00 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ |
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