That's a great point and we've noticed that too -- in fact, some of our phone techs will inform us that customers stuck with us or even switched back to us after dealing with poor (phone) support from the bigger companies. It's a good feeling, and it does still mean a lot to many people out there.
Jayson Baker wrote: > We offer something the telco never will... > A local business with local, friendly support staff. All calls are answered > and handled locally. > We promote this heavily--and a lot of people are willing to pay more for it. > > On Sun, Mar 14, 2010 at 9:24 AM, Steven G McGehee <stev...@qx.net> wrote: > > >> Hi Kurt, >> >> What we decided to do a few years ago was let the residential users >> "go," basically. We knew we couldn't compete with the telcos/cable co. >> increasingly lower prices so our sales guys (I'm a tech) changed tactics >> and just focused on businesses -- offering them multi-megabit upstream >> speeds, carrier grade uptime with SLAs whereby they get a credit for >> every hour they're down (which is quite rare, but customers like the >> sound of it). We often also throw offer a second backup wireless link >> (usually connecting on to a different PoP on a different frequency) and >> setup EIGRP for them. Hosting/email services/24-7 >> monitoring/colocation/voip are on the menu too so those get put into >> negotiations with the potential clients. >> >> Residential users don't have a need for a lot of that though, so we too >> were wondering how to compete. While we still do dialup/DSL for them, >> our strategy was to go for the businesses...a few years behind us, we're >> happy with that decision. Good luck! >> >> -Steven >> >> >> >> Kurt Fankhauser wrote: >> >>> Local phone company here just expanded their DSL coverage area and mailed >>> out fliers to everyone for $15 DSL. I see no mention of it being a >>> promotional price. One person said as long as you have it they will not >>> raise the rate from $15. Think its for 768k service. Anyways we are >>> >> getting >> >>> about 1 person a day switching from our $35/month/768k wireless service >>> >> to >> >>> this DSL. Does anyone have any suggestions as to how to retain these >>> customers???? They are not even giving us a chance to offer them a lower >>> price as they all already have the DSL turned on and been using it for a >>> month before they cancel ours. >>> >>> >>> >>> Kurt Fankhauser >>> WAVELINC >>> P.O. Box 126 >>> Bucyrus, OH 44820 >>> 419-562-6405 >>> www.wavelinc.com >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >> -------------------------------------------------------------------------------- >> >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> >>> >> -------------------------------------------------------------------------------- >> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
