I disagree with no contracts. Many times people get upset for reasons outside of our control (viruses, antenna damage, water in broken cable). If we didn't have a contract in place, they would just cancel. Otherwise, we at least have a chance to talk to them and see if we can fix it _before_ they switch.
Travis Microserv Jayson Baker wrote: > Oh yeah--that helps too. We flat-rate everything. > $24.95/mo for your Internet includes your taxes, your fees, your equipment > rental. > $19.95/mo for your Phone includes taxes, fees, equipment rental, E911, and > everything else. > And we don't have contracts. We tell everyone, "if you like us you'll stay, > if you don't we're not going to penalize you" > Talking straight-up to the customer when they call and flat out saying > things like that makes most people go, "damn... you guys are pretty cool!" > > :-) > > On Sun, Mar 14, 2010 at 9:56 AM, Kurt Fankhauser <k...@wavelinc.com> wrote: > > >> I was wrong I guess the $15 is only for 12 months. Also looks like their >> $29.95 after the 12 months and there is probably taxes on that. We have >> been >> thinking of lowering our price to the $29 range though. >> >> Kurt Fankhauser >> WAVELINC >> P.O. Box 126 >> Bucyrus, OH 44820 >> 419-562-6405 >> www.wavelinc.com >> >> >> -----Original Message----- >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On >> Behalf Of Jayson Baker >> Sent: Sunday, March 14, 2010 11:26 AM >> To: WISPA General List >> Subject: Re: [WISPA] how to compete with $15 DSL >> >> We offer something the telco never will... >> A local business with local, friendly support staff. All calls are >> answered >> and handled locally. >> We promote this heavily--and a lot of people are willing to pay more for >> it. >> >> On Sun, Mar 14, 2010 at 9:24 AM, Steven G McGehee <stev...@qx.net> wrote: >> >> >>> Hi Kurt, >>> >>> What we decided to do a few years ago was let the residential users >>> "go," basically. We knew we couldn't compete with the telcos/cable co. >>> increasingly lower prices so our sales guys (I'm a tech) changed tactics >>> and just focused on businesses -- offering them multi-megabit upstream >>> speeds, carrier grade uptime with SLAs whereby they get a credit for >>> every hour they're down (which is quite rare, but customers like the >>> sound of it). We often also throw offer a second backup wireless link >>> (usually connecting on to a different PoP on a different frequency) and >>> setup EIGRP for them. Hosting/email services/24-7 >>> monitoring/colocation/voip are on the menu too so those get put into >>> negotiations with the potential clients. >>> >>> Residential users don't have a need for a lot of that though, so we too >>> were wondering how to compete. While we still do dialup/DSL for them, >>> our strategy was to go for the businesses...a few years behind us, we're >>> happy with that decision. Good luck! >>> >>> -Steven >>> >>> >>> >>> Kurt Fankhauser wrote: >>> >>>> Local phone company here just expanded their DSL coverage area and >>>> >> mailed >> >>>> out fliers to everyone for $15 DSL. I see no mention of it being a >>>> promotional price. One person said as long as you have it they will not >>>> raise the rate from $15. Think its for 768k service. Anyways we are >>>> >>> getting >>> >>>> about 1 person a day switching from our $35/month/768k wireless service >>>> >>> to >>> >>>> this DSL. Does anyone have any suggestions as to how to retain these >>>> customers???? They are not even giving us a chance to offer them a >>>> >> lower >> >>>> price as they all already have the DSL turned on and been using it for >>>> >> a >> >>>> month before they cancel ours. >>>> >>>> >>>> >>>> Kurt Fankhauser >>>> WAVELINC >>>> P.O. Box 126 >>>> Bucyrus, OH 44820 >>>> 419-562-6405 >>>> www.wavelinc.com >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >> ---------------------------------------------------------------------------- >> ---- >> >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> >>>> >> ---------------------------------------------------------------------------- >> ---- >> >>>> WISPA Wireless List: wireless@wispa.org >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>>> >>> >>> >>> >>> >> ---------------------------------------------------------------------------- >> ---- >> >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> >>> >>> >> ---------------------------------------------------------------------------- >> ---- >> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >> >> ---------------------------------------------------------------------------- >> ---- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> ---------------------------------------------------------------------------- >> ---- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > -------------------------------------------------------------------------------- WISPA Wants You! 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