Hi Rick, I will add a little more to this...The cable itself was tested thoroughly prior to release (UV, outdoor rating, etc...). The cable passed all testing. Unfortunately, some of the cable did not have the same quality as the cable that was tested/passed testing. We have corrected this and moved away from the vendor that caused these issues. The new cable has not had any issues.
As stated, we will work any customer that has experienced problems with the cable. Please contact us directly. Thanks, Ben On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish <rharn...@wispa.org> wrote: > I just heard about these problems last week at WISPAPALOOZA from Matt > Villarreal. It sounds like a serious issue and one that should be > addressed by the manufacturer. While Ubiquiti is a great partner for WISPA > and the industry, they do need to take responsibility for products > developed and pushed to market without proper testing. I am BCC copying > Ben Moore to see what they intend to do about this problem. It will be > interesting to know how many reels of this defective cable were sold, > whether the defective coating has been corrected and whether replacement > cable will be shipped. **** > > ** ** > > It would be the best interest of everyone if class action can be avoided. > Let’s come to the table and come to a satisfactory conclusion for all. I > will await Ben and Ubiquiti’s response before taking any further steps.*** > * > > ** ** > > *Where there is a Wisp, there is a > way!<http://www.wispa.org/where-there-is-a-wisp-there-is-a-way> > * > > ** ** > > Respectfully,** > > * * > > *Rick Harnish* > > Executive Director**** > > WISPA**** > > 260-307-4000 cell**** > > 866-317-2851 Option 2 WISPA Office**** > > Skype: rick.harnish.**** > > rharn...@wispa.org**** > > adm...@wispa.org (Trina and Rick)**** > > ** ** > > ** ** > > ** ** > > ** ** > > > -----Original Message----- > > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > > > Behalf Of Paolo Di Francesco > > > Sent: Saturday, November 03, 2012 8:03 AM > > > To: WISPA General List > > > Subject: Re: [WISPA] Are Ubiquiti cables failing??? > > > > > > Hi all > > > > > > any feedback (positive or negative) regarding the new "TOUGHCable > CARRIER" > > > ? > > > > > > Just for curiosity: Anybody thinking of a class action ? > > > > > > It's not only the value of the cable or smoked devices itself, it's also > the service > > > interruption > > > > > > Thank you > > > > > > > I just saw our first failure a couple weeks ago, it was consistent > > > > with photos I've seen of other ubnt toughcable failures. The jacket > > > > has turned from the original grey color to a translucent green, and > > > > hairline cracks then develop across the diameter of the cable. Almost > > > > like the plastic has shrunk, imagine alligator skin. In this failure, > > > > the POE was soaked and the radio had a blown eth port. Complete new > > > > install for the customer, except the roof tripod. > > > > > > > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples <tsharp...@qorvus.com> > > > wrote: > > > >> Steve do you know specifically what failed yet? Did random holes just > > > >> appear in the sheath? Is yours the black or green? I'm worried > > > >> because we've been recommending this shielded cable to all our > > > >> customers esp. in lighting-prone areas like OK. > > > >> > > > >> Tom S. > > > >> > > > >> ----- Original Message ----- > > > >> From: "Steve Barnes" <st...@pcswin.com> > > > >> To: "WISPA General List" <wireless@wispa.org> > > > >> Sent: Friday, November 02, 2012 9:58 AM > > > >> Subject: Re: [WISPA] Are Ubiquiti cables failing??? > > > >> > > > >> > > > >>> I had my fist 3 cable failures this week. Blown radios and POE's. > > > >>> I know that I don't get any credit for labor but I also don't want > > > >>> any new cable that will fail in a year. I think I will just have > > > >>> them replace the radios and go one with Life. Not sure how I would > > > >>> ever get rid of 10 boxes of new UBNT cable. I would put it out. > > > >>> > > > >>> Steve Barnes > > > >>> General Manager > > > >>> PCS-WIN / RC-WiFi > > > >>> > > > >>> > > > >>> -----Original Message----- > > > >>> From: wireless-boun...@wispa.org > > >>> [mailto:wireless-boun...@wispa.org<wireless-boun...@wispa.org> > ] > > > >>> On Behalf Of Jeromie Reeves > > > >>> Sent: Friday, November 02, 2012 12:40 PM > > > >>> To: paolo.difrance...@level7.it; WISPA General List > > > >>> Subject: Re: [WISPA] Are Ubiquiti cables failing??? > > > >>> > > > >>> Yes. As stated the green stuff is crap. Ive got boxes of radios with > > > >>> dead ethernet ports. Forget new cable, I want my radios fixed! We > > > >>> used the cable in short runs <15ft, and are finding more and more > > > >>> places it was used as those sites fail. > > > >>> > > > >>> On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco > > > >>> <paolo.difrance...@level7.it> wrote: > > > >>>> Hi All, > > > >>>> > > > >>>> it seems that lately the Ubiquiti cables that we installed some > > > >>>> time ago, are filling with water and burning the ethernet interface. > > > >>>> > > > >>>> It happened with one cable on one site, then another cable on the > > > >>>> same site, now I have another cable failing on a second site... > > > >>>> > > > >>>> Any comment? > > > >>>> > > > >>>> Thank you > > > >>>> > > > >>>> -- > > > >>>> > > > >>>> > > > >>>> Ing. Paolo Di Francesco > > > >>>> > > > >>>> Level7 s.r.l. unipersonale > > > >>>> > > > >>>> Sede operativa: Largo Montalto, 5 - 90144 Palermo > > > >>>> > > > >>>> C.F. e P.IVA 05940050825 > > > >>>> Fax : +39-091-8772072 > > > >>>> assistenza: (+39) 091-8776432 > > > >>>> web: http://www.level7.it > > > >>>> > > > >>>> > > > >>>> > > > >>>> _______________________________________________ > > > >>>> Wireless mailing list > > > >>>> Wireless@wispa.org > > > >>>> http://lists.wispa.org/mailman/listinfo/wireless > > > >>> _______________________________________________ > > > >>> Wireless mailing list > > > >>> Wireless@wispa.org > > > >>> http://lists.wispa.org/mailman/listinfo/wireless > > > >>> _______________________________________________ > > > >>> Wireless mailing list > > > >>> Wireless@wispa.org > > > >>> http://lists.wispa.org/mailman/listinfo/wireless > > > >> > > > >> _______________________________________________ > > > >> Wireless mailing list > > > >> Wireless@wispa.org > > > >> http://lists.wispa.org/mailman/listinfo/wireless > > > > _______________________________________________ > > > > Wireless mailing list > > > > Wireless@wispa.org > > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > > > > > > > > -- > > > > > > > > > Ing. Paolo Di Francesco > > > > > > Level7 s.r.l. unipersonale > > > > > > Sede operativa: Largo Montalto, 5 - 90144 Palermo > > > > > > C.F. e P.IVA 05940050825 > > > Fax : +39-091-8772072 > > > assistenza: (+39) 091-8776432 > > > web: http://www.level7.it > > > > > > > > > > > > _______________________________________________ > > > Wireless mailing list > > > Wireless@wispa.org > > > http://lists.wispa.org/mailman/listinfo/wireless >
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