Considering Ben is working hard all Saturday wading into the dialogue deeply implies UBNT takes this seriously and cares. That alone says much. Props to Ben from a fellow vendor.
Sent from my iPhone On Nov 3, 2012, at 1:10 PM, "Rick Harnish" <rharn...@wispa.org> wrote: > I have been in contact with Ben through several emails. I am confident that > they are doing their best to address these issues. This is not the type of > thing WISPA should be focusing on anyways. > > Where there is a Wisp, there is a way! > > Respectfully, > > Rick Harnish > Executive Director > WISPA > 260-307-4000 cell > 866-317-2851 Option 2 WISPA Office > Skype: rick.harnish. > rharn...@wispa.org > adm...@wispa.org (Trina and Rick) > > > > > From: members-boun...@wispa.org [mailto:members-boun...@wispa.org] On Behalf > Of Lewis Bergman > Sent: Saturday, November 03, 2012 12:59 PM > To: memb...@wispa.org > Subject: Re: [WISPA Members] Are Ubiquiti cables failing??? > > A good example of a good company trying to do a good thing and failing at it. > Maybe because it is outside of their core competence. No good deed goes > unpunished. > Ben could answer but my bet is that they wanted to come out with the cable to > help their customers with a perceived issue. That issue being quality cable > at a reasonable price. I doubt Ubiquity thought they were going to make a > mint off of cable margins. > > I would rather see a company like ubiquity focus on their main business and > churn out great products on a reliable ship schedule than get distracted by > fringe lines. Of course all of this is easy to say in the middle of a storm. > I would likely be praising them and their cable if there weren't so many > issues. I am just glad I didn't buy much of it. > > Lewis Bergman > Texas Communications > 4309 Maple St. > Abilene, TX 79602-8099 > 325-695-6962 x 1601 > 325-439-0533 cell > On 11/3/2012 11:47 AM, Ben Moore wrote: > Hi Rick, > > I will add a little more to this...The cable itself was tested thoroughly > prior to release (UV, outdoor rating, etc...). The cable passed all testing. > Unfortunately, some of the cable did not have the same quality as the cable > that was tested/passed testing. We have corrected this and moved away from > the vendor that caused these issues. The new cable has not had any issues. > > As stated, we will work any customer that has experienced problems with the > cable. Please contact us directly. > > Thanks, > Ben > > On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish <rharn...@wispa.org> wrote: > I just heard about these problems last week at WISPAPALOOZA from Matt > Villarreal. It sounds like a serious issue and one that should be addressed > by the manufacturer. While Ubiquiti is a great partner for WISPA and the > industry, they do need to take responsibility for products developed and > pushed to market without proper testing. I am BCC copying Ben Moore to see > what they intend to do about this problem. It will be interesting to know > how many reels of this defective cable were sold, whether the defective > coating has been corrected and whether replacement cable will be shipped. > > > > It would be the best interest of everyone if class action can be avoided. > Let’s come to the table and come to a satisfactory conclusion for all. I > will await Ben and Ubiquiti’s response before taking any further steps. > > > Where there is a Wisp, there is a way! > > Respectfully, > > Rick Harnish > Executive Director > WISPA > 260-307-4000 cell > 866-317-2851 Option 2 WISPA Office > Skype: rick.harnish. > rharn...@wispa.org > adm...@wispa.org (Trina and Rick) > > > > > > > > -----Original Message----- > > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > > > Behalf Of Paolo Di Francesco > > > Sent: Saturday, November 03, 2012 8:03 AM > > > To: WISPA General List > > > Subject: Re: [WISPA] Are Ubiquiti cables failing??? > > > > > > Hi all > > > > > > any feedback (positive or negative) regarding the new "TOUGHCable CARRIER" > > > ? > > > > > > Just for curiosity: Anybody thinking of a class action ? > > > > > > It's not only the value of the cable or smoked devices itself, it's also > > the service > > > interruption > > > > > > Thank you > > > > > > > I just saw our first failure a couple weeks ago, it was consistent > > > > with photos I've seen of other ubnt toughcable failures. The jacket > > > > has turned from the original grey color to a translucent green, and > > > > hairline cracks then develop across the diameter of the cable. Almost > > > > like the plastic has shrunk, imagine alligator skin. In this failure, > > > > the POE was soaked and the radio had a blown eth port. Complete new > > > > install for the customer, except the roof tripod. > > > > > > > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples <tsharp...@qorvus.com> > > > wrote: > > > >> Steve do you know specifically what failed yet? Did random holes just > > > >> appear in the sheath? Is yours the black or green? I'm worried > > > >> because we've been recommending this shielded cable to all our > > > >> customers esp. in lighting-prone areas like OK. > > > >> > > > >> Tom S. > > > >> > > > >> ----- Original Message ----- > > > >> From: "Steve Barnes" <st...@pcswin.com> > > > >> To: "WISPA General List" <wireless@wispa.org> > > > >> Sent: Friday, November 02, 2012 9:58 AM > > > >> Subject: Re: [WISPA] Are Ubiquiti cables failing??? > > > >> > > > >> > > > >>> I had my fist 3 cable failures this week. Blown radios and POE's. > > > >>> I know that I don't get any credit for labor but I also don't want > > > >>> any new cable that will fail in a year. I think I will just have > > > >>> them replace the radios and go one with Life. Not sure how I would > > > >>> ever get rid of 10 boxes of new UBNT cable. I would put it out. > > > >>> > > > >>> Steve Barnes > > > >>> General Manager > > > >>> PCS-WIN / RC-WiFi > > > >>> > > > >>> > > > >>> -----Original Message----- > > > >>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > > > >>> On Behalf Of Jeromie Reeves > > > >>> Sent: Friday, November 02, 2012 12:40 PM > > > >>> To: paolo.difrance...@level7.it; WISPA General List > > > >>> Subject: Re: [WISPA] Are Ubiquiti cables failing??? > > > >>> > > > >>> Yes. As stated the green stuff is crap. Ive got boxes of radios with > > > >>> dead ethernet ports. Forget new cable, I want my radios fixed! We > > > >>> used the cable in short runs <15ft, and are finding more and more > > > >>> places it was used as those sites fail. > > > >>> > > > >>> On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco > > > >>> <paolo.difrance...@level7.it> wrote: > > > >>>> Hi All, > > > >>>> > > > >>>> it seems that lately the Ubiquiti cables that we installed some > > > >>>> time ago, are filling with water and burning the ethernet interface. > > > >>>> > > > >>>> It happened with one cable on one site, then another cable on the > > > >>>> same site, now I have another cable failing on a second site... > > > >>>> > > > >>>> Any comment? > > > >>>> > > > >>>> Thank you > > > >>>> > > > >>>> -- > > > >>>> > > > >>>> > > > >>>> Ing. Paolo Di Francesco > > > >>>> > > > >>>> Level7 s.r.l. unipersonale > > > >>>> > > > >>>> Sede operativa: Largo Montalto, 5 - 90144 Palermo > > > >>>> > > > >>>> C.F. e P.IVA 05940050825 > > > >>>> Fax : +39-091-8772072 > > > >>>> assistenza: (+39) 091-8776432 > > > >>>> web: http://www.level7.it > > > >>>> > > > >>>> > > > >>>> > > > >>>> _______________________________________________ > > > >>>> Wireless mailing list > > > >>>> Wireless@wispa.org > > > >>>> http://lists.wispa.org/mailman/listinfo/wireless > > > >>> _______________________________________________ > > > >>> Wireless mailing list > > > >>> Wireless@wispa.org > > > >>> http://lists.wispa.org/mailman/listinfo/wireless > > > >>> _______________________________________________ > > > >>> Wireless mailing list > > > >>> Wireless@wispa.org > > > >>> http://lists.wispa.org/mailman/listinfo/wireless > > > >> > > > >> _______________________________________________ > > > >> Wireless mailing list > > > >> Wireless@wispa.org > > > >> http://lists.wispa.org/mailman/listinfo/wireless > > > > _______________________________________________ > > > > Wireless mailing list > > > > Wireless@wispa.org > > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > > > > > > > > -- > > > > > > > > > Ing. Paolo Di Francesco > > > > > > Level7 s.r.l. unipersonale > > > > > > Sede operativa: Largo Montalto, 5 - 90144 Palermo > > > > > > C.F. e P.IVA 05940050825 > > > Fax : +39-091-8772072 > > > assistenza: (+39) 091-8776432 > > > web: http://www.level7.it > > > > > > > > > > > > _______________________________________________ > > > Wireless mailing list > > > Wireless@wispa.org > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > _______________________________________________ > Members mailing list > memb...@wispa.org > http://lists.wispa.org/mailman/listinfo/members > > > > ************************************************************************************ > > This footnote confirms that this email message has been scanned by > PineApp Mail-SeCure for the presence of malicious code, vandals & computer > viruses(100). > ************************************************************************************ > > > ************************************************************************************ > > This footnote confirms that this email message has been scanned by > PineApp Mail-SeCure for the presence of malicious code, vandals & computer > viruses(42). > ************************************************************************************ > _______________________________________________ > Members mailing list > memb...@wispa.org > http://lists.wispa.org/mailman/listinfo/members > > ************************************************************************************ > > This footnote confirms that this email message has been scanned by > PineApp Mail-SeCure for the presence of malicious code, vandals & computer > viruses(100). > ************************************************************************************ > > > > ************************************************************************************ > > This footnote confirms that this email message has been scanned by > PineApp Mail-SeCure for the presence of malicious code, vandals & computer > viruses(42). > ************************************************************************************ > > ************************************************************************************ This footnote confirms that this email message has been scanned by PineApp Mail-SeCure for the presence of malicious code, vandals & computer viruses(42). ************************************************************************************
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