Customer are always going to beat on you for more... regardless of what you give them... after all, all they see on TV is ads and news reports of 50Mbps to Gigabit services in the cities.
The idea is simple, noone can guarentee every single customer that thier Plan 3 at 4Mbps is going to be exact everytime they run a speed test, but that is what they are told when they bought the plan, from website information to pamphlet to salesperson... Plan 3 is xMbps. So why not sell the product as it really is.... Plan 3 is 3-4Mbps? If they do not want to pay for Plan 3 when it is only 3.4Mbps, then they can go to Plan 2, 2-3Mbps... where they will get 3Mbps. We will even throw in that we add bursting which means it may be a little faster at times of low network usage. On Tue, Dec 31, 2013 at 10:19 AM, heith petersen <wi...@mncomm.com> wrote: > I assume the same would apply if you introduce new plans to existing > customers as well? I assume customers that cannot get that service will > beat on you to make some sort of change to get it to them, like a closer > site. > > *From:* Matt Hoppes <mhop...@indigowireless.com> > *Sent:* Monday, December 30, 2013 8:34 PM > *To:* WISPA General List <wireless@wispa.org> > *Cc:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Internet Packages regarding geography > > What we have done is offer the same packages across the board. If you > can't get at least the package you want we don't install you. > > On Dec 30, 2013, at 21:11, "heith petersen" <wi...@mncomm.com> wrote: > > We are getting to the point in a lot of our markets that we need to > offer different speed packages. Issue being some markets, being 900 or > slightly sub-par infrastructure, we wouldn’t be able to promote these > packages across the board. Was curious if others are offering packages to > different areas that would not be possible in some? And if so, do you get > any backlash from those who cannot get those packages? Is it appropriate to > offer extended packages to users on one tower when another tower down the > road wouldn’t be capable of these packages? Its bad but we just offer a > residential rate, no matter if that customer can get 1 meg down via Canopy > 900 or close to 10 meg on a UBNT SM. I have caught a little heat in an area > where we fired up 900 about 4 years ago to a market that had only > satellite. Then we hooked up a tower in a small town 4 miles away with UBNT > M2 and news spread like wild fire. We went from 40 900 subs to about a > dozen, and a pile of radios I don’t want to deploy again. Shame on me for > not offering the extended packages at that time for those wanting more > bandwidth. > > I also have the area outside my home town that Century Link offers what > they claim is 12 meg service, but it never gets close. I am constantly > adding more sectors in these areas, Im getting to the point where I am > adding UBNT to offload Canopy, then adding more UBNT to offload the UBNT > that was offloading the Canopy, it gets to be a vicious circle. I am > already $20 per month more than CL, not sure if a lot of customers would > stay if I were to charge them more for what they are getting now. Once > again shame on me. The bosses think the prices should be the same across > the board, but technically performances cannot be matched across the board, > plus Im running ragged satisfying existing customers when I should be > looking at new areas, and start the vicious circle all over again LOL. > > thanks > heith > > > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ------------------------------ > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > -- -- SCS Clay Stewart CEO, Tye River Farms, Inc., DBA Stewart Computer Services 434.263.6363 O 434.942.6510 C cstew...@stewartcomputerservices.com “We Keep You Up and Running” Wireless Broadband Programming Network Services
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