Sorry if my previous email seemed a little harsh or confused. I don't think a chatroom is non-confusing enough. One other way helpees often "fail hard" is that they confuse messages sent to other helpees as being directed at them. They don't realize it's a public chatroom. We would need a system where a helpee can contact a helper 1:1 for this to work.
From, Emily On Wed, Aug 13, 2014 at 9:15 AM, Emily Monroe <emilymonro...@gmail.com> wrote: > Interesting. You were just talking about IRC and #wikipedia-en-help and > not using research, and now you have seem to given up. > > From, > Emily > > > On Wed, Aug 13, 2014 at 12:17 AM, Pine W <wiki.p...@gmail.com> wrote: > >> The chat system mentioned by Quiddity may actually decrease the number of >> helpees in IRC by encouraging them to use the dedicated messaging system >> which we hope will appeal to experienced users who will choose to join the >> category-based chatrooms. Or the chatrooms may fail hard. Research data >> about the chatroom concept would be good before committing to develop it. >> >> Pine >> On Aug 12, 2014 9:45 PM, "Emily Monroe" <emilymonro...@gmail.com> wrote: >> >>> I don't think you realize how little helpers there actually are. A lot >>> of responses, as is, go unanswered. We don't need increased participation >>> in #wikipedia-en-help, unless it's increased participation from helpers and >>> not helpees. >>> >>> From, >>> Emily >>> >>> >>> On Tue, Aug 12, 2014 at 11:30 PM, Pine W <wiki.p...@gmail.com> wrote: >>> >>>> Thanks for finding that page. I don't know how much that kind of chat >>>> system would help our editor numbers but it's worth discussing. Any >>>> comments from the Growth and EE teams? >>>> >>>> Pine >>>> On Aug 12, 2014 8:10 PM, "quiddity" <pandiculat...@gmail.com> wrote: >>>> >>>>> The pro and cons of web-chat, and some technical options are collated >>>>> at: >>>>> https://www.mediawiki.org/wiki/Live_Chat_System >>>>> (especially the 2nd-to-last section, for "Why not IRC?") >>>>> IRC makes followup discussion, or time-delayed discussion, too >>>>> difficult, if the user doesn't use their identical username, and state >>>>> their home-wiki. Also, it shows IPs if users don't obtain a cloak first. >>>>> >>>>> However, just for informational purposes, here are links for easy >>>>> comparison: >>>>> https://kiwiirc.com/client/irc.freenode.net/test >>>>> http://webchat.freenode.net/?channels=#test >>>>> ( the default client uses http://www.qwebirc.org/ ) >>>>> >>>>> HTH, >>>>> Quiddity >>>>> >>>>> >>>>> On Tue, Aug 12, 2014 at 4:45 AM, Pine W <wiki.p...@gmail.com> wrote: >>>>> >>>>>> That proposal could be considered in the long term, but right now >>>>>> we have plenty of people who seek and get help on IRC, and we can make >>>>>> incremental improvements to their experience faster than we can build a >>>>>> new >>>>>> tool from scratch. Few newbies fail hard at IRC. The basics are similar >>>>>> to >>>>>> texting and private instant messaging software. Let's improve the newbie >>>>>> user experience. >>>>>> >>>>>> Pine >>>>>> On Aug 11, 2014 1:48 PM, "Nathan" <nawr...@gmail.com> wrote: >>>>>> >>>>>>> Newbies are going to fail hard at IRC. Pretty much all of the >>>>>>> questions Seb >>>>>>> poses for a built-in newbie chat still exist with a built-in Freenode >>>>>>> interface, with the addition of a complicated and often difficult >>>>>>> (not to >>>>>>> mention culturally... unique) environment. Much better to think >>>>>>> along the >>>>>>> lines of the Teahouse, but live. You can jump into a chat queue, and >>>>>>> people >>>>>>> who want to help chat with you, and you can close the chat whenever >>>>>>> you >>>>>>> want, and you can't contact people outside of the queue using chat. >>>>>>> _______________________________________________ >>>>>>> Wikitech-l mailing list >>>>>>> wikitec...@lists.wikimedia.org >>>>>>> https://lists.wikimedia.org/mailman/listinfo/wikitech-l >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> EE mailing list >>>>>> e...@lists.wikimedia.org >>>>>> https://lists.wikimedia.org/mailman/listinfo/ee >>>>>> >>>>>> >>>>> >>>>> _______________________________________________ >>>>> EE mailing list >>>>> e...@lists.wikimedia.org >>>>> https://lists.wikimedia.org/mailman/listinfo/ee >>>>> >>>>> >>>> _______________________________________________ >>>> Gendergap mailing list >>>> Gendergap@lists.wikimedia.org >>>> https://lists.wikimedia.org/mailman/listinfo/gendergap >>>> >>>> >>> >>> _______________________________________________ >>> Gendergap mailing list >>> Gendergap@lists.wikimedia.org >>> https://lists.wikimedia.org/mailman/listinfo/gendergap >>> >>> >> _______________________________________________ >> Gendergap mailing list >> Gendergap@lists.wikimedia.org >> https://lists.wikimedia.org/mailman/listinfo/gendergap >> >> >
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