Re: [asterisk-users] Best way to update ever changing dialplans

Depends on how complex the generated dial-plan is.If it is in a monitored production environment, you could have an ARI app and just let it handle it all, especially if it needs to make complex decisions that end in simple choices (like: detecting the caller, asking them some questions but finally

[asterisk-users] A survey on Asterisk-based call-centres - Help needed

Hi all, I am running a survey of Asterisk-based call-centres, to understand what they are doing now and how they expect to grow in the future. Results will be presented by yours truly in October at the Astricon in Orlando, but you can also sign up to receive them when they will be ready. See

[asterisk-users] Tracking Music-on-Hold on call queues

Hi all, we have a little tool that tracks Music-on-Hold events for call queues by listening to AMI events. This is quite useful for reporting so, as the tool is free to use and does not depend on our QueueMetrics Call Center suite, I thought I'd announce it in here as well. If anyone is

Re: [asterisk-users] Pet project: one step Asterisk compile on Centos 7

2016-06-14 17:44 GMT+02:00 Tzafrir Cohen : > > 1. Asterisk basically has such a script inside. It is - as you say - inside. This is outside and does the download for you. > 2. Asterisk has an RPM package. An RPM package is exactly a reproducible > build (listing

[asterisk-users] Pet project: one step Asterisk compile on Centos 7

Hi all, I thought I'd share I script I made (based on some of Leif's works) that lets you download, compile and install Asterisk all in one go; and then removed the dev tools used. We use it quite a bit to provision systems using Ansible, but it is easier than remembering everything every time

Re: [asterisk-users] [SOLVED] AMI issue with Filter

D'oh moment - filters do work, but you can only set one at a time. By reading the docs, I mistakenly assumed that you could set many of them at once. Thanks l. 2016-05-19 12:54 GMT+02:00 Lenz Emilitri <lenz.lo...@gmail.com>: > Hello all, > I am trying to use the Filter action in AMI

Re: [asterisk-users] Call File - CPU spikes

If you are on 13 it would likely be easier to use ARI directly? l. 2016-05-11 22:52 GMT+02:00 Bryant Zimmerman : > I am working on a project that we are seeing a 100% CPU spike when we move > 50 calls files to the folder. > > We are running pjsip and asterisk 13..It holds the

[asterisk-users] AMI issue with Filter

Hello all, I am trying to use the Filter action in AMI to make AMI less chatty by blacklisting some events; and I must be doing something wrong, because if I send something like: Action: Filter ActionID: AID563116752-152218 Operation: Add Filter: !Event: VarSet* Filter: !Event: ExtensionStatus*

[asterisk-users] Sample Docker images for Asterisk available

Hello all, I created a set of Docker images running Asterisk and exposing AMI / ARI ports that i found to be quite useful for ARI / AMI development and regression. As they are based on Docker with whaleware, adding new configuration files to roll your own dialplan / queues / voicemail etc is

Re: [asterisk-users] Sample Docker images for Asterisk available

: SHA1 On 04/23/2015 02:03 PM, Lenz Emilitri wrote: Hello all, I created a set of Docker images running Asterisk and exposing AMI / ARI ports that i found to be quite useful for ARI / AMI development and regression. As they are based on Docker with whaleware, adding new configuration files

[asterisk-users] Tutorial: compiling and installing Asterisk 13

Hi all, I just prepared a little tutorial on installing Asterisk 13 on CentOS 6.5 64-bit. See http://astrecipes.net/index.php?n=668 Hope you like. :) l. -- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com --

Re: [asterisk-users] pull a call from a queue

What you usually do is to transfer the call to a second VIP queue. This can be done in the free version of our QM or I'm sure there are other products as well :) 2014-06-13 20:15 GMT+02:00 Adam Moffett adamli...@plexicomm.net: We have a queue monitoring application running so we can see the

Re: [asterisk-users] Open Source Asterisk Polling Solution

Our Wombat is not open source but is free to use for small systems and will be very trivial to set up for such a task. And if you ever need to grow up, you're covered. :) l. 2014-04-21 19:45 GMT+02:00 Nick Cameo sym...@gmail.com: Hello Everyone, We are looking for a simple open source auto

Re: [asterisk-users] Numbers hackers call

http://en.wikipedia.org/wiki/Telephone_numbers_in_Israel Looks like it a mobile in Palestine - sure someone from Israel can tell us more 2014-03-26 16:05 GMT+01:00 Michelle Dupuis mdup...@ocg.ca: I see a lot of attempts by hackers to call 00972595301123 or 011972595115207 or variations

[asterisk-users] Couple of new tutorials on asterisk 12 and ARI

Hi all, I put together a couple of new tutorials on compiling Asterisk 12 with PJSIP on CentOS 6.5 and test-driving ARI on the same box. You can find them at: http://astrecipes.net/index.php?q=AstRecipes/Compiling%20Asterisk%2012%20on%20CentOS%206.5 and

Re: [asterisk-users] Call Queue advise

Most likely the feature can be obtained with the wrap-up time or pausing the agent. I agree on removing ring-all if possible (Though a number of clients want it in smaller set-ups, and I know there is nothing you can do to make them change their mind). 2013/12/11 Paul Belanger

Re: [asterisk-users] Calls Recording Solution

We have a number of clients using OrecX and they are quite happy about it. l. 2013/10/22 bilal ghayyad bilmar...@yahoo.com: Hello; I am looking for calls recording solution to do recording based on the network traffic .. The solution to be competitive and appreciate if it is open source ..

[asterisk-users] QueueWiz - a free call-center simulator tool for Asterisk

Hello all, next week it's Astricon 10 time, so we thought we'd create something that the community could like and use for free. It's a pretty effective tool if you run a call-center or plan to run one. QueueWiz is the first free web app for interactive, quick and accurate call center sizing,

Re: [asterisk-users] Queue Management

This should happen automatically - not sure what you want to do. l. 2013/9/26 akhilesh chand omakhileshch...@gmail.com: Dear All, I have six different campaign and 5 different agent have login on that campaign.Same thing i have done using agi and database,i never use queue management on

[asterisk-users] Astricon - let's talk call centers?

Hi list, I know it's a bit OT, but for those who will be at the Astricon, we are organizing a very informal meeting (maybe in front of a pint or two) to talk about Asterisk for call-centers. No marketing or anything - just a way to exchange ideas and meet f2f. I created a facebook group to

Re: [asterisk-users] Pull call out of queue

You could transfer to a dead-end extension that plays MOH and then transfer it back somewhere else. Or to a queue with no agents on (if you are using queues, most likely you are already monitoring queues, so this may make your workflow easier to live with). l. 2013/9/6 Todd R. tjrl...@live.com:

[asterisk-users] Setting different caller-id for second leg of the Originate

Hello all, I would like to set a different caller-id for the second leg of a call when doing an originate. For example: Action: Originate Channel: sip/1234 Context: mycontext Exten: 1 Priority: 1 Callerid: 123 123 Async: true This sets the caller-id correctly when dialing sip/1234, but I would

Re: [asterisk-users] Need input on scalable system design...

Hi Greg, I am aware of a couple of solutions that come prepackaged and offer distributed queues for Asterisk. One of them, that seems to work well and reliably, is the one from Raynet. I am sure there are more. On the other side, I have seen a number of in-house solutions where you basically have

Re: [asterisk-users] Kepress while on Queue

Yes it will work. One interesting option here is adding to the MOH an invitation to exit and leave your number and the CC will call you back. Helps you smooth the load during peak times, reduces staff and everyone wins :) l. 2013/8/27 Gopalakrishnan N gopalakrishnan...@gmail.com Hi, Will

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

You need to do this when the call connects. If you can do this within a couple of seconds, this is usually good enough to be usable (that's what we do on the QueueMetrics agents pages). Thanks l. 2013/8/3 Timothy Smith timotsm...@gmail.com Hello Folks, I am setting up a call center but we

Re: [asterisk-users] Handoff dial control to dialplan after AMI Originate

Looks correct to me 2013/6/19 Grant Bagdasarian g...@cm.nl Hello, ** ** I’d like to use the AMI interface to originate a call to a context in a dialplan, and handoff the dial control to the context. ** ** Whenever I execute the below action, the recipient does ring, but

Re: [asterisk-users] Queue Limit Callers

You should have different sets of agents logged in to different queues and you should have a monitor to move them from one queue to the other based on incoming traffic. l. 2013/6/17 Shanavaz E A shanava...@yahoo.com Hi, I have a requirement, which I am not sure whether it can be implemented.

Re: [asterisk-users] WebRTC softphone for Asterisk - any suggestion?

Looks yummy! http://phono.com/webrtc 2013/5/31 Adnan 112linuxstockh...@gmail.com Voxeo/Phono webrtc. /Adnan On Fri, May 31, 2013 at 1:53 PM, Lenz Emilitri lenz.lo...@gmail.comwrote: Hi All, I wonder if any of you has some suggestions on which WebRTC client/softphone to use

[asterisk-users] WebRTC softphone for Asterisk - any suggestion?

Hi All, I wonder if any of you has some suggestions on which WebRTC client/softphone to use for a click-to-dial, webpage hosted solution. Any suggestions? Thanks l. -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com --

Re: [asterisk-users] dial and bridge

...@lists.digium.com] *On Behalf Of *Lenz Emilitri *Sent:* Tuesday, May 14, 2013 11:16 AM *To:* Asterisk Users Mailing List - Non-Commercial Discussion *Subject:* [asterisk-users] dial and bridge ** ** Hi all, I need some advice - I have been working on originating multiple calls using

Re: [asterisk-users] dial and bridge

, 2013, Lenz Emilitri wrote: Hi all, I need some advice - I have been working on originating multiple calls using AMI and then joining them. What I want to do is: - dial call 1 (where the caller is in a channel format, like SIp/1234 or Local/1234@ext) and park it somehow - dial call 2

Re: [asterisk-users] dial and bridge

from the AMI itself. any idea on how to do this? Thanks l. 2013/5/14 Warren Selby wcse...@selbytech.com On Tue, May 14, 2013 at 11:16 AM, Lenz Emilitri lenz.lo...@gmail.comwrote: Hi all, I need some advice - I have been working on originating multiple calls using AMI and then joining them

Re: [asterisk-users] dial and bridge

if its cheaper. Mitul On Wednesday, May 15, 2013, Lenz Emilitri wrote: Hi Mitul, I agree that the dialplan way is easier, but it's a client requirement to avoid using it. I was wondering if there was a way to send a call directly to a parking slot right from the originate, because

[asterisk-users] dial and bridge

Hi all, I need some advice - I have been working on originating multiple calls using AMI and then joining them. What I want to do is: - dial call 1 (where the caller is in a channel format, like SIp/1234 or Local/1234@ext) and park it somehow - dial call 2 (where again the caller is in channel

[asterisk-users] amiDebugger - might make your life easier if you program through the AMI

Hi all, I have been playing with the AMI quite a bit lately - mostly debugging WombatDialer in production, but that's a different story - and I have been frustrated by the lack of a simple way to interact CLI-like with the AMI itself. So I have decided to write something myself to make my life

Re: [asterisk-users] looking for a way to do appointment reminders

We did something like that - see http://blog.wombatdialer.com/post/24187267017/drstrangelove You can use the free version of the dialer if you have low traffic or just want to run a test. l. 2013/4/26 Ron Wheeler rwhee...@artifact-software.com Good comment. Another feature suggestion You

Re: [asterisk-users] Asterisk with whatsapp, facebook, viber, yahoo and hotmail messanger

Depends on what you are trying to do. Not in general (AFAIK) but you may find a number of scripts around. 2013/4/18 isr...@gmail.com I think facebook uses xmpp so you could use asterisk jabber or so Don't know about the rest -Original Message- From: bilal ghayyad

Re: [asterisk-users] Phpagi action based on outbound call user response

I am not sure about PHP AGI, but in general via AGI you can monitor the state of the call and so you can know when the call is over. l. 2013/4/17 Rahul R rahul...@gmail.com Hello List, In PHPAGI, I'm using the Astrisk Manager function send_request() to originate an outbound call. I want to

Re: [asterisk-users] External call control for Asterisk

Not sure if that's what you are looking for, but I would think about having the dialplan call a web service (maybe using CURL) and passing account and current number. The system would reply with the number to actually dial, or none if blocked, and the maximum possible call length. Then it's all

Re: [asterisk-users] 回覆︰ Asterisk with whatsapp, facebook, viber, yahoo and hotmail messanger

*寄件人︰* Lenz Emilitri lenz.lo...@gmail.com *收件人︰* isr...@gmail.com; Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com *傳送日期︰* 2013年04月19日 (週五) 4:34 PM *主題︰* Re: [asterisk-users] Asterisk with whatsapp, facebook, viber, yahoo and hotmail messanger

Re: [asterisk-users] ACD problem

I am not sure I understand the required routing pattern, but I'm sure queues are your friends, as you can dynamically add and remove member and you can have a first-level queue easily move fall-through to another queue in case all members should be busy or none should be available. Plus by using

Re: [asterisk-users] To queue or not to queue...

Hello Gregory, I wouldn't say this is a typical scenario for using a ringall queue, especially if the agent set gets larger and larger. On the other side, a ringgroup won't solve the issue of ringing all those phones at once. What I would be looking into, considered the motivation of your agents,

Re: [asterisk-users] Dedicated LCR Solutions

I know Evariste Systems has a product called CSRP - http://evaristesys.com/pub/CSRP-ProductOverviewCapabilitiesSurvey.pdf - that looks very interesting and it is built for high-volume scenarios. It is basically a standalone box you route calls to. Just my two cents, l. 2013/3/26 Nick Khamis

Re: [asterisk-users] Configuration Required for Remove Queue Member

Sounds like the autopause option? l. 2013/1/28 Ahmed Munir ahmedmunir...@gmail.com I would like to know, is there a method in which we can define the timeout value for a member who already login to the queue but after quite a while if he didn't answer the 3-4 calls (not going to member

Re: [asterisk-users] Integration with Social Media, Email and Web call center

I was thinking of something similar, maybe using the URL field of the queue() app as to point to an internal broker that will then link to the message being used. In theory one could do this for all kinds of traffic, including e-mails. The part I don't really like is keeping an audio call open for

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013/1/21 Mitch Claborn mitch...@claborn.net Asterisk 11 Occasionally we will have a partial power outage, or a piece of network equipment will fail, and our queue agents who are on active calls with callers will be disconnected from the caller. What I'd like to do is capture those calls

Re: [asterisk-users] Integration with Social Media, Email and Web call center

And how would you have this working together with Asterisk queueing? I have seen solutions like this using agent pauses and then making everyithing happen outside the normal ACD flow, but it's a bit of a hack l. 2013/1/22 Danny Nicholas da...@debsinc.com For just the messaging part, you

Re: [asterisk-users] Detect Low Quality Calls - Realtime

2013/1/5 joachim zoach...@securax.org You are pretty much limited to measuring the delay and the jitter. The delay you can somewhat estimate prior to the call (with qualify for example). The jitter / packetloss you can only figure out when the call is already up for a while. (e.g. you might

Re: [asterisk-users] new user help required to build voice recorder with asterisk

I don't think this should be an issue, but we have seen a lot of sites going live and discovering too late that they had recording problems. Maybe you won't need to implement an external recorder, but it's better to plan in advance, not when you are in production! :) l. 2013/1/2 Leandro Dardini

Re: [asterisk-users] Paging for Praying

How many people do you plan to page? because if numbers are high (or variable) you may have an easier life by using some sort of dialer if numbers are not very high and two lines are enough, our WombatDialer is free to use. l. 2012/12/29 bilal ghayyad bilmar...@yahoo.com 2) Praying time

Re: [asterisk-users] new user help required to build voice recorder with asterisk

With just one PRI card this should not be an issue, but for larger systems you may consider using something like Oreka to offload the I/O from the Asterisk server l. 2012/12/31 Vinod Nadiadwala thinw...@gmail.com Hi, I am new to asterisk, i want to know that is it possible to use

Re: [asterisk-users] Catching hold in dialplan

Steve Murphy submitted a patch a while ago to track MOH on queues, you can find it at https://issues.asterisk.org/jira/browse/ASTERISK-20742 - it could be a good starting point to work on as it is quite short. Too bad it is still in limbo :-( l. 2012/12/19 Andrew White

Re: [asterisk-users] Users list email totals by year .

So where has every body else gone? :) l. 2012/12/30 Mr. James W. Laferriere bab...@baby-dragons.com 2003, 24471 2004, 48608 2005, 59116 2006, 41215 2007, 26414 2008, 20746 2009, 18304 2010, 14948 2011, 11588 2012, 7542 --

Re: [asterisk-users] It's possible a redudant Queue?

We have a number of customers who use this approach with local or geographically distributed Asterisks and then use QM clustering to observe the system as if it was one single big box. Seems to work fine and it' easy to set up and maintain. l. 2012/12/14 Danny Nicholas da...@debsinc.com In my

Re: [asterisk-users] Queue logging

How large is your systems? because the information created by of a call on a queue is just like a hundred bytes, so it is usually safe to keep them all in any case on modern systems. 2012/11/27 Jonas Kellens jonas.kell...@telenet.be Hello, at the moment I am logging queues into a MySQL DB,

Re: [asterisk-users] Queue_log into MySQL - best practices

Hi Dmitry, we usually advise against writing queue_log events straight to a database, as it is marginally more likely that the DB has issues that a simple flat file. And when data is lost it's lost forever. Still everybody seems to love writing data straight to the DB :) l. 2012/11/22 Dmitry

Re: [asterisk-users] Astricon 2012 presentations

-jenkins.co.uk about.me: about.me/dan_jenkins On 12 November 2012 11:05, Lenz Emilitri lenz.lo...@gmail.com wrote: Hello all, anybody knows if the PDFs for presentations held at Astricon 2012 are available somewhere? I looked at the website but cannot find anything. Thanks l. -- Loway

Re: [asterisk-users] Asterisk 1.8.16 Monitoring tools

Hello Motty, it really depends on what you want to do and the level of detail you want. There are a number of free and commercial applications that can help you in doing this :) l. 2012/11/9 motty.cruz motty.c...@gmail.com Hello, I want to monitor my Asterisk 1.8, inbound, outbound, status

[asterisk-users] Astricon 2012 presentations

Hello all, anybody knows if the PDFs for presentations held at Astricon 2012 are available somewhere? I looked at the website but cannot find anything. Thanks l. -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com --

Re: [asterisk-users] how to lookup a call

I would not know if this is something that can be helpful to you, but in WombatDialer we associate a channel variable to with an unique-id to each call, so that we can reattach to a set of calls if the AMI connection goes down and we can be absolutely sure that what we are looking at is the call

Re: [asterisk-users] Agents in more than one queue at once

In general there is no guaarantee as which call will connect; each queue is independent AFAIK. l. 2012/10/17 Alex Forster a...@alexforster.com My company has been running Asterisk 1.6.2.19-1_centos5 from the official yum repo, and for a while now I've been receiving complaints from our call

Re: [asterisk-users] Call me now outbound calls in a queue

The problem is that you need to have a process waiting for a free agent and then doing the reschedule. Instead of writing your own, you could try our WombatDialer (that is currently free as in beer, as it is being community tested) to automate such a task. It has a nice HTTP API and it would do

Re: [asterisk-users] 100 outgoing calls - 10 at a time - /var/spool/asterisk/outgoing/

The problem I see with this approach is that you usually do not just want to dial out 10 calls at a time, but you will want to keep track of what happened to them and (in case) reschedule them. So you will likely need to monitor them over AMI to make sure they went through, and you need to

Re: [asterisk-users] MySQL InnoDB or MyISAM for CDR

Another option that seems to be very good for handling logs where you write quite a lot is Cassandra - http://cassandra.apache.org/ - but of course you lose the SQL layer on top - unless you go for something like http://blog.mariadb.org/announcing-the-cassandra-storage-engine/ This may not be

Re: [asterisk-users] QUEUEHOLDTIME always zero

What do you get if you run a queue show sales? l. 2012/9/26 Mitch Claborn mitch...@claborn.net Asterisk 1.8.10.1~dfsg-1ubuntu1 Trying to build a simple announcement of the queue status. QUEUEHOLDTIME is always zero. What am I doing wrong? queues.conf [general] autofill=yes

Re: [asterisk-users] MySQL InnoDB or MyISAM for CDR

I'd go for MyISAM and would set up a remote replica if data integrity is important. If you have like 1000 calls of (say) 30 seconds avg length, and you create 10 events per call, you would expect an event every three seconds. This is about 300 inserts per second. Say 600 at peaks. This should be

Re: [asterisk-users] Help Required IVR

Are you programming the dialplan yourself or are you using a GUI? Also, are you sure that your greetings message is playable by Asterisk? l. 2012/9/24 Farooq Hussain farooqhussain...@gmail.com Hello everyone, I stuck in problem I have creating a time based IVR and its working fine. If my

Re: [asterisk-users] BLF and Call Queues

In general I would not use this for a true call-center with hundreds of agents, where it is the ACD's responsibility to route calls to agents and there are strict policies on agent behavior, but I'm sure there are a number of cases where this could be useful (eg small call centers, internal

Re: [asterisk-users] Need queue name in CDR

It would likely be easier for you to use a tool that already processes queue_log information. There are a number available :) 2012/6/13 Pratik Shrestha pratik...@gmail.com Dear All, I am making asterisk report using CDR values given by asterisk. I have queues which consist of multiple

Re: [asterisk-users] Asterisk Capacity

We are working on a project to create a general-purpose telecasting server - see http://wombatdialer.com - there is practically no documentation yet, but it's easy to set up and we tested it originating hundreds of channels on multiple servers. It is alpha stage, but current versions are free and

Re: [asterisk-users] Asterisk Capacity

At the moment it's free as in beer, though closed-source. It is written in Java and uses MySQL as its back-end. l. 2012/5/11 Arstan arst...@gmail.com Hi, wombat looks promising. Questions: What technologies are used? Is it open source license? On Fri, May 11, 2012 at 2:26 PM, Lenz

Re: [asterisk-users] Official numbering plan - where to get?

the same task twice. A complete list will soon be available, for free. And then we on this list here will start a web project to keep it updated. I'll let you know once the list is ready. I've already registered opennumberingplan.org :) Am 29.03.2012 11:12, schrieb Lenz Emilitri: DO you

Re: [asterisk-users] Official numbering plan - where to get?

DO you know if the doc files from the ITU are available somewhere for download? l. 2012/3/22 Markus unive...@truemetal.org I hope this is not too off-topic. As a kind-of follow up to rate sheet normalization I'm still trying to figure out a solution for: throw 10 ratesheets at a program and

Re: [asterisk-users] Collaboration Call Center Integrated with Asterisk web and email

A number of call-centers I see use the pause codes in Asterisk to mark different types of activities, like answering to email or IM. It's not much, but easy to implement. l. 2012/3/27 bilal ghayyad bilmar...@yahoo.com Hi All; Is there a collaboration contact center (hope to be open source)

Re: [asterisk-users] Asterisk 1..8 multiple queue

Shameless plug: the QueueMetrics agent page, even in the free 2-agent version, can emulate this behavior. You may want to check it out. l. 2011/5/25 satish patel satish...@hotmail.com Hey Guys! We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we had 3 queues and we

Re: [asterisk-users] Asterisk Queue ACD when the queues and agents has the same priority/weight

Each queue is separate and does not see what other queues are doing. l. 2011/3/23 Marcos Setim m.se...@gmail.com Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller

Re: [asterisk-users] Queue pause vs logged out ?

Maybe not much from the point of view of queues, but this may make quite a difference from the point of view of monitoring your call-center. :) l. 2011/3/21 satish patel satish...@hotmail.com Hey Guys, I knew this is stupid question but i just want to know what is the difference between

Re: [asterisk-users] How to reject an incoming call using AMI ?

Why not an unattended transfer to the queue itself, or a different queue? l. 2011/1/10 Olivier oza_4...@yahoo.fr Hi, For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application. As you can guess, in this case, rejecting a call

[asterisk-users] New tutorial: Compiling Asterisk 1.8 on CentOS 64

Hello all, as everybody else here - I guess - I have been playing with the new Asterisk 1.8 release. So far everything went smoothly - the compilation phase was really straightforward, and I have a box ready for real testing now. I prepared a tutorial out of my experience on how to compile

Re: [asterisk-users] Queue member status - BUSY

Have you tried playing with joinempty and leavewhenemèpty to avoid people being connected to a queue with all agents in use? l. 2010/10/20 GBR Icasiano, Ryan A. raicasi...@globalbridgeresources.com Hi, Is there a way to know if a member of a queue is currently engaged on a call? Or if a

Re: [asterisk-users] Solving the CDR mess of attended transfers

Is there a documentation about the CEL format? l. 2010/9/22 Steve Murphy m...@parsetree.com CEL was my answer, built on the channel event goodness that Russell. It's now in 1.8; but it lacks a converter to CDRs. You *could* just use the string of events coming out of CEL, but... I'd love

Re: [asterisk-users] How to track a call result originated from originate AMI command

That was exactly what I was lamenting - that some common distros do not send every event, so that AMI ends up being less than reliable. If AMi sends all events, then it's really trivial to track calls :) l. 2010/8/9 Motiejus Jakštys desired@gmail.com On Mon, Aug 9, 2010 at 12:08 PM, Lenz

Re: [asterisk-users] How to track a call result originated from originate AMI command

BTW, using the most common Asterisk distros out there that happen to sport a very complex dialplan, we see a lot of lost events, so that tracking calls on the basis of AMI observation alone becomes practically impossible. :-( l. 2010/8/8 Nasir Iqbal na...@ictinnovations.com Hi,

Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?

leif.mad...@asteriskdocs.org wrote: On 7/30/2010 5:49 AM, Lenz Emilitri wrote: QueueMetrics is actually free (as in beer) for very small call centers and individual hackers. Oh really! I didn't know that! Very nice. What is considered a small call centre? Are we talking up to around 5 agents

Re: [asterisk-users] Asterisk Gurus - What is your best Asterisk Queue Analyzer and Asterisk Log Analyzer program out there?

QueueMetrics is actually free (as in beer) for very small call centers and individual hackers. l. 2010/7/28 Zeeshan Zakaria zisha...@gmail.com There is none for free. Zeeshan A Zakaria -- www.ilovetovoip.com On 2010-07-27 6:12 PM, bruce bruce bruceb...@gmail.com wrote: :-) I knew

Re: [asterisk-users] Asterisk distribution for a Call Center

It really depends on how large your CC will be and how much money is at stake. :-) We have a lot of clients who are very satisfied with small call centers based on FreePBX or Trixbox CE. Of course I would not implement a 500-seats call center out of a standard CD. My suggestion is: make sure you

Re: [asterisk-users] Agents

Use Addmember and removemeber instead :) l. 2010/5/14 Peter Childs pchi...@bcs.org I've been trying to get the hang of Agents and Queues and I must say its a little unclear as to how things work. So maybe someone has some better idea From what I can work out an Agent is meant to

Re: [asterisk-users] Problem with callerid(dnid) and queue

You sure it's not using the URL OPEN parameter for the very queue? l. 2010/5/11 Carlo Dimaggio jaasmail...@gmail.com Hi all, In order to use the open url function of zoiper (it opens an url based on the asterisk $callerid(dnid)), I need rewriting of the dnid. In my dialplan I have: exten

[asterisk-users] Check if extension loaded over AMI

Hello list, I was wondering if there is a way to see if a given piece of dialplan is loaded through AMI. I have seen the GetConfig command, but it seems to expect a file name to retrieve, and I don't necessarily know that (as it could be down the line bu multiple levels of #includes from the main

Re: [asterisk-users] Evaluating Asterisk

Hello Ted, feel free to contact us off-list - we have quite a number, from smallish to extremely large, with varying degrees of clustering and redundancy, in nearly any country in the world! :) l. 2010/4/19 Ted Foote t...@abscollect.com I am thinking of moving from a traditional PBX to an

Re: [asterisk-users] Queue call to specific queuemember

Using multiple queues? l. 2010/4/15 Asterisk Maniac asteran...@gmail.com Hi all, What would be the best way to send a call to a queue as usual, but telling that it should be awsered by some specific member? Thanks already --

Re: [asterisk-users] Press release: Virtual Communication Clouds :: New feature in Asterisk 1.8

Just can't wait for the live calorie counter! :) l. 2010/4/1 Olle E. Johansson o...@edvina.net FOR IMMEDIATE RELEASE Puerto Escondido, Mexico, April 1st, 2010: Digium launches Asterisk VCC (TM) - a new virtual communication platform for enterprises, the public sector and the home.

Re: [asterisk-users] Asterisk system for church call center

We have a lot of clients who run small call centers based on Trixbox, and seem to be pretty happy with them. Have a look here: http://queuemetrics.com/manuals/QM_Trixbox-chunked/ Thanks l. 2010/3/31 Frank Church voi...@googlemail.com On 29 March 2010 21:46, Frank Church voi...@googlemail.com

[asterisk-users] Looping over AstDB

Hello list, anybody has handy an example of how to loop over an ASTDB family by getting all the keys in the dialplan? Like I have the AstDB set as: /test/102 : 205 /test/106 : 203 /test/113 : 209 I would like to get (in any order) the 102, 106 and 113 as members of the family test. TIA, l.

Re: [asterisk-users] Important security alert: update your dialplans now!

Yes that's cool! :) l. 2010/2/17 Miguel Molina mmol...@millenium.com.co Ok, if I get it the simplest workaround would be changing this: exten = _X.,1,Dial(SIP/${EXTEN}) To this: exten = _X.,1,Dial(SIP/${FILTER(0123456789,${EXTEN})}) If you're intended to receive only numbers from the

Re: [asterisk-users] Important security alert: update your dialplans now!

, Lenz Emilitri lenz.lo...@gmail.comwrote: Yes but in any case you can enter all of the strings that reasonably match - even if you have variable-length numbers, you will be able to determine that a valid number be between 5 and 15 characters - or likely 2 to 20, all numbers. A number of 156

Re: [asterisk-users] Important security alert: update your dialplans now!

Or one could simply rewrite to: [incoming-from-voip] exten = XXX,1,Dial(${ext...@incoming-from-voip-old) exten = ,1,Dial(${ext...@incoming-from-voip-old) exten = X,1,Dial(${ext...@incoming-from-voip-old) exten = XX,1,Dial(${ext...@incoming-from-voip-old)

Re: [asterisk-users] Important security alert: update your dialplans now!

Yes but in any case you can enter all of the strings that reasonably match - even if you have variable-length numbers, you will be able to determine that a valid number be between 5 and 15 characters - or likely 2 to 20, all numbers. A number of 156 characters is very likely to be a problem. BTW,

Re: [asterisk-users] Can an agent Login to a queue and be paused

In this case, I suggest you modify the login script so that your agents always start paused. It should be trivial to do. l. 2010/2/8 Robert Grignon rgrig...@fleetone.com Not a bad idea... We use queuemetrics and the login is done via Web GUI. I could easily just send it to pause upon

Re: [asterisk-users] Can an agent Login to a queue and be paused

I'm not sure if this works for newer versions of Asterisk, but on old ones, you could pause an agent and THEN log him on, and he'd be paused. l. 2010/2/4 Robert Grignon rgrig...@fleetone.com I thought there was an option for this but cant find it We have a busy callcenter and I would

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