Sounds like a really good reason to fire a customer. On Mon, Jun 24, 2019, 2:47 PM Adam Moffett <dmmoff...@gmail.com> wrote:
> The problem is people are sometimes dumb. > > There was actually a specific person who prompted my comment. During that > 4 hour outage, someone emailed and called multiple times because their > elderly relative relied on the internet connection to reach out in the case > of medical emergencies. > > I said get a landline phone; they claimed there was no option. I checked > Verizon's website which clearly said there IS phone service there and sent > them the link to it. I also suggested get a second Internet service or a > cell phone so you have a backup. They said there isn't any other internet > service there and apparently the Verizon POTS doesn't really work there for > some reason and there's no cell reception. > > They seemed to really want to dig their heels in and make this my problem, > and I'm not interested. > > -Adam > > > On 6/24/2019 1:12 PM, Lewis Bergman wrote: > > AUP's are for that but I don't know if they provide any shield. I really > don't see how a service with no SLA could be deemed by anyone as emergency > communications. > > On Mon, Jun 24, 2019, 9:05 AM Adam Moffett <dmmoff...@gmail.com> wrote: > >> Honestly I wish they would stop selling these things with an option to >> use the Internet rather than a phone line...or at least require a >> landline phone as a backup for the Internet. >> >> There was a 4 hour outage on a Saturday morning recently caused by a >> router failure. Frankly, I'm happy with how quickly we resolved that >> given that it was just about the worst failure possible and it happened >> on a weekend. But if someone had a problem at that time, and their >> health monitoring equipment couldn't phone the mothership to report it I >> really don't want that on my head. >> >> -Adam >> >> >> On 6/24/2019 11:46 AM, Nate Burke wrote: >> > I have some relatives that are getting elderly and still living on >> > their own. Landline only (Frontier, so it mostly works), they don't >> > even have a cell phone. It seems like a lot of devices now are geared >> > towards the smart home market, where they presume that you have an >> > internet connection. Other devices are $20 or $30/month for the >> > monitoring/answering service. There are other family members close >> > by, so it really just needs a wireless panic button that can make an >> > outbound call to them. A cordless phone is probably more technical >> > that can be handled, and I know that it would rarely leave it's base >> > station. So a pendent/watch is much more preferable. >> > >> > Just brainstorming, Preferably, dial a list of numbers until someone >> > answers and confirms via keypress or something. >> > >> > Does something like that exist? >> > >> >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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