The problem is people are sometimes dumb.
There was actually a specific person who prompted my comment. During
that 4 hour outage, someone emailed and called multiple times because
their elderly relative relied on the internet connection to reach out in
the case of medical emergencies.
I said get a landline phone; they claimed there was no option. I
checked Verizon's website which clearly said there IS phone service
there and sent them the link to it. I also suggested get a second
Internet service or a cell phone so you have a backup. They said there
isn't any other internet service there and apparently the Verizon POTS
doesn't really work there for some reason and there's no cell reception.
They seemed to really want to dig their heels in and make this my
problem, and I'm not interested.
-Adam
On 6/24/2019 1:12 PM, Lewis Bergman wrote:
AUP's are for that but I don't know if they provide any shield. I
really don't see how a service with no SLA could be deemed by anyone
as emergency communications.
On Mon, Jun 24, 2019, 9:05 AM Adam Moffett <dmmoff...@gmail.com
<mailto:dmmoff...@gmail.com>> wrote:
Honestly I wish they would stop selling these things with an
option to
use the Internet rather than a phone line...or at least require a
landline phone as a backup for the Internet.
There was a 4 hour outage on a Saturday morning recently caused by a
router failure. Frankly, I'm happy with how quickly we resolved that
given that it was just about the worst failure possible and it
happened
on a weekend. But if someone had a problem at that time, and their
health monitoring equipment couldn't phone the mothership to
report it I
really don't want that on my head.
-Adam
On 6/24/2019 11:46 AM, Nate Burke wrote:
> I have some relatives that are getting elderly and still living on
> their own. Landline only (Frontier, so it mostly works), they
don't
> even have a cell phone. It seems like a lot of devices now are
geared
> towards the smart home market, where they presume that you have an
> internet connection. Other devices are $20 or $30/month for the
> monitoring/answering service. There are other family members close
> by, so it really just needs a wireless panic button that can
make an
> outbound call to them. A cordless phone is probably more technical
> that can be handled, and I know that it would rarely leave it's
base
> station. So a pendent/watch is much more preferable.
>
> Just brainstorming, Preferably, dial a list of numbers until
someone
> answers and confirms via keypress or something.
>
> Does something like that exist?
>
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