Highly recommend TOS contain language stating the service is not for "high risk use" where an outage could lead to death, personal injury or property damage. And enforce it. If a customer states they intend to use the Internet connection for life support systems, medical alerts, fire alarms, etc., insist they must have a backup method like a landline or cellphone.
-----Original Message----- From: AF <af-boun...@af.afmug.com> On Behalf Of Adam Moffett Sent: Monday, June 24, 2019 11:05 AM To: af@af.afmug.com Subject: Re: [AFMUG] OT: Medical Alert Systems Honestly I wish they would stop selling these things with an option to use the Internet rather than a phone line...or at least require a landline phone as a backup for the Internet. There was a 4 hour outage on a Saturday morning recently caused by a router failure. Frankly, I'm happy with how quickly we resolved that given that it was just about the worst failure possible and it happened on a weekend. But if someone had a problem at that time, and their health monitoring equipment couldn't phone the mothership to report it I really don't want that on my head. -Adam On 6/24/2019 11:46 AM, Nate Burke wrote: > I have some relatives that are getting elderly and still living on > their own. Landline only (Frontier, so it mostly works), they don't > even have a cell phone. It seems like a lot of devices now are geared > towards the smart home market, where they presume that you have an > internet connection. Other devices are $20 or $30/month for the > monitoring/answering service. There are other family members close > by, so it really just needs a wireless panic button that can make an > outbound call to them. A cordless phone is probably more technical > that can be handled, and I know that it would rarely leave it's base > station. So a pendent/watch is much more preferable. > > Just brainstorming, Preferably, dial a list of numbers until someone > answers and confirms via keypress or something. > > Does something like that exist? > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
