We don't do any contracts, and I have only done one price increase in 12 years. About 4 years ago we increased all plans by 3 dollars. We just did the increase and I think about .5% of people called to complain. 20% didn't notice the change but most of them caught it the next month. Oh, we did send out 1 email to all customers before we did it. We lost 1 customer out of 600 when we did it. My advice is if you are going to do it, I think that most people won't say anything if it's around 1-3 bucks, so do 3, I think 4 would still be ok, but I think 5 bucks is where some people will get a little more bitchy.
Craig R. Schmaderer CEO | Skywave Wireless, Inc. Ph: 402-372-1975 | Fax: 402-372-1058 Direct: 402-372-1052 From: Af [mailto:af-boun...@afmug.com] On Behalf Of Paul McCall via Af Sent: Saturday, October 04, 2014 3:00 PM To: af@afmug.com Subject: [AFMUG] How frequently have you had a price increase? We are thinking of raising our prices on our residential basic plan. Some of our customers have been on the same priced plan for 7 years (or more). Around $ 45 / month for "up to 5Mbit/1Mbit". Probably 25% of those customers, we are the only "good" source for Internet. The rest have varying levels of DSL or cable options. Thinking of bumping those customers to $ 49. Maybe a little more, haven't decided. How do you handle price changes and/or on your customers on "rolling contracts" ? Paul Paul McCall, Pres. PDMNet / Florida Broadband 658 Old Dixie Highway Vero Beach, FL 32962 772-564-6800 office 772-473-0352 cell www.pdmnet.com<http://www.pdmnet.com/> pa...@pdmnet.net<mailto:pa...@pdmnet.net>
