We're in a JAB area as well. Haven't done a single price increase since we started in 2006, only increased speeds. Our pricing is pretty close to JAB's, but we don't have any of their hidden fees and equipment rental fee garbage. Whatever we're doing seems to work, we get floods of their customers coming our way.
On Tue, Oct 7, 2014 at 12:09 PM, Craig Schmaderer via Af <af@afmug.com> wrote: > We don’t do any contracts, and I have only done one price increase in 12 > years. About 4 years ago we increased all plans by 3 dollars. We just did > the increase and I think about .5% of people called to complain. 20% > didn’t notice the change but most of them caught it the next month. Oh, > we did send out 1 email to all customers before we did it. We lost 1 > customer out of 600 when we did it. My advice is if you are going to do > it, I think that most people won’t say anything if it’s around 1-3 bucks, > so do 3, I think 4 would still be ok, but I think 5 bucks is where some > people will get a little more bitchy. > > > > *Craig R. Schmaderer* > > *CEO | Skywave Wireless, Inc.* > > *Ph: 402-372-1975 <402-372-1975> | Fax: 402-372-1058 <402-372-1058>* > > *Direct: 402-372-1052 <402-372-1052>* > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Paul McCall via Af > *Sent:* Saturday, October 04, 2014 3:00 PM > *To:* af@afmug.com > *Subject:* [AFMUG] How frequently have you had a price increase? > > > > We are thinking of raising our prices on our residential basic plan. > Some of our customers have been on the same priced plan for 7 years (or > more). Around $ 45 / month for “up to 5Mbit/1Mbit”. Probably 25% of those > customers, we are the only “good” source for Internet. The rest have > varying levels of DSL or cable options. > > > > Thinking of bumping those customers to $ 49. Maybe a little more, haven’t > decided. > > > > How do you handle price changes and/or on your customers on “rolling > contracts” ? > > > > Paul > > > > Paul McCall, Pres. > > PDMNet / Florida Broadband > > 658 Old Dixie Highway > > Vero Beach, FL 32962 > > 772-564-6800 office > > 772-473-0352 cell > > www.pdmnet.com > > pa...@pdmnet.net > > >
