Thanks for the input everyone.
I'm probably going to swap them to my speed config. I've already spoken to most
of them and the previous owner told them I was going to make a few changes to
improve the performance of the system.
----- Original Message -----
From: Jeremy via Af
To: af@afmug.com
Sent: Thursday, October 09, 2014 9:33 AM
Subject: Re: [AFMUG] Purchasing another WISP
We grandfathered all plans on the WISP I purchased. They are grandfathered
indefinitely, but will go away if you ever upgrade. In that respect, we did it
sort of like the cellular companies. They had an elderly discount and those
people pay $26.20. They were told that it was up to 1Mbps with a 5GB monthly
cap. We raised it to 5Mbps with a 25GB monthly cap, since there were no limits
being enforced before and people were actually seeing as much as the antenna
would pull at that time. Most everyone has moved up due to the monthly
bandwidth. The few that kept the plan don't use that much data at all. Only
one downgraded to our $20 plan.
On Thu, Oct 9, 2014 at 5:29 AM, Gino Villarini via Af <af@afmug.com> wrote:
Yea! Is either that or he has pneumonia… please shut down you mic…
Gino A. Villarini
President
Aeronet Wireless Broadband Corp.
www.aeronetpr.com
@aeronetpr
From: "af@afmug.com" <af@afmug.com>
Reply-To: "af@afmug.com" <af@afmug.com>
Date: Thursday, October 9, 2014 at 3:02 AM
To: "af@afmug.com" <af@afmug.com>
Subject: Re: [AFMUG] Purchasing another WISP
Was Dennis having a baby?
On Wed, Oct 8, 2014 at 2:02 PM, Randy Cosby via Af <af@afmug.com> wrote:
Be sure to shut your mic off if you're not "on the air" :)
On 10/8/2014 1:29 PM, Dennis Burgess via Af wrote:
We just went though a great ISP Radio episode with Jeff Kohler from Jab
Wireless on Acquisitions! Check out the download!
Dennis Burgess, CTO, Link Technologies, Inc.
den...@linktechs.net – 314-735-0270 – www.linktechs.net
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jerry Richardson
(airCloud) via Af
Sent: Wednesday, October 08, 2014 1:06 PM
To: af@afmug.com
Subject: Re: [AFMUG] Purchasing another WISP
It's all in how you manage the changes.
Send a letter welcoming them to the family. Outline some of the steps
you have taken to improve service, and that your company takes a very proactive
approach to network monitoring, uptime, and performance. Let them know how to
get customer support and how to contact your various departments. Taking these
steps will increase retention, and sets the tone for what they can expect from
their new provider.
Additionally, describe the new plan options are and what plan they will
be transferred to. If someone doesn't like their new plan, let them know what
the upgrade options are. They can choose to upgrade or go somewhere else.
On Wed, Oct 8, 2014 at 10:02 AM, That One Guy via Af <af@afmug.com>
wrote:
Take a page out of JABs handbook and just tell them to go &^%$
themselves if they dont like it
On Wed, Oct 8, 2014 at 12:01 PM, Mathew Howard via Af <af@afmug.com>
wrote:
I would probably just match it to the rest of your system. my guess is
the majority of them won't even notice the difference... if you've cleaned up a
lot of self interference issues, a lot of them will likely work better than
they did before with the all the self interference issues. You probably will
get a few that are mad they can't get 10mbps on a speed test at 2am anymore
though...
------------------------------------------------------------------------
From: Af [af-boun...@afmug.com] on behalf of Glen Waldrop via Af
[af@afmug.com]
Sent: Wednesday, October 08, 2014 11:51 AM
To: af@afmug.com
Subject: [AFMUG] Purchasing another WISP
I just bought another WISP, negotiating with another.
The previous owners set up the system using Rocket M900 using 20MHz
channels on everything, stomping all over itself and everyone else in the band.
I changed that, did my best to stop the self interference, smaller channels,
etc...
This was just a tiny bit of back story to show what I've gotten myself
in to.
Everyone has unlimited access to their 10Mb fiber, which I have
replaced by tying it into my network.
There was no traffic shaping, no speed limits, no QoS. Most of them
aren't heavy users, just a couple that run torrents 24/7. The P2P folks have
been limited already. Not terribly worried about upsetting them.
I'm a bit concerned I'm going to anger my new customers by matching the
same config I have for my system of 1Mb/4Mb.
How did/would you guys handle situations like this? My main QoS at the
edge prevents any one person from hogging all the bandwidth.
I'm currently torn between QoS at the tower and uncapping the CPE or
limiting the CPE as I've always done.
--
All parts should go together without forcing. You must remember that
the parts you are reassembling were disassembled by you. Therefore, if you
can't get them together again, there must be a reason. By all means, do not use
a hammer. -- IBM maintenance manual, 1925
--
Randy Cosby
InfoWest, Inc
435-674-0165 x 2010
infowest.com
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