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-TJ

On Thu, Oct 9, 2014 at 9:55 AM, Glen Waldrop via Af <[email protected]> wrote:

>  Thanks for the input everyone.
>
> I'm probably going to swap them to my speed config. I've already spoken to
> most of them and the previous owner told them I was going to make a few
> changes to improve the performance of the system.
>
>
>
>
> ----- Original Message -----
>
> *From:* Jeremy via Af <[email protected]>
> *To:* [email protected]
> *Sent:* Thursday, October 09, 2014 9:33 AM
> *Subject:* Re: [AFMUG] Purchasing another WISP
>
> We grandfathered all plans on the WISP I purchased.  They are
> grandfathered indefinitely, but will go away if you ever upgrade.  In that
> respect, we did it sort of like the cellular companies.  They had an
> elderly discount and those people pay $26.20.  They were told that it was
> up to 1Mbps with a 5GB monthly cap.  We raised it to 5Mbps with a 25GB
> monthly cap, since there were no limits being enforced before and people
> were actually seeing as much as the antenna would pull at that time.  Most
> everyone has moved up due to the monthly bandwidth.  The few that kept the
> plan don't use that much data at all.  Only one downgraded to our $20 plan.
>
> On Thu, Oct 9, 2014 at 5:29 AM, Gino Villarini via Af <[email protected]>
> wrote:
>
>>   Yea! Is either that or he has pneumonia… please shut down you mic…
>>
>>
>>
>> Gino A. Villarini
>> President
>> Aeronet Wireless Broadband Corp.
>> www.aeronetpr.com
>> @aeronetpr
>>
>>
>>
>> From: "[email protected]" <[email protected]>
>> Reply-To: "[email protected]" <[email protected]>
>> Date: Thursday, October 9, 2014 at 3:02 AM
>> To: "[email protected]" <[email protected]>
>>
>> Subject: Re: [AFMUG] Purchasing another WISP
>>
>>  Was Dennis having a baby?
>>
>> On Wed, Oct 8, 2014 at 2:02 PM, Randy Cosby via Af <[email protected]> wrote:
>>
>>> Be sure to shut your mic off if you're not "on the air" :)
>>>
>>>
>>> On 10/8/2014 1:29 PM, Dennis Burgess via Af wrote:
>>>
>>>  We just went though a great ISP Radio episode with Jeff Kohler from
>>> Jab Wireless on Acquisitions!  Check out the download!
>>>
>>>
>>>
>>>
>>>
>>> Dennis Burgess, CTO, Link Technologies, Inc.
>>>
>>> [email protected] – 314-735-0270 – www.linktechs.net
>>>
>>>
>>>
>>> *From:* Af [mailto:[email protected] <[email protected]>] *On
>>> Behalf Of *Jerry Richardson (airCloud) via Af
>>> *Sent:* Wednesday, October 08, 2014 1:06 PM
>>> *To:* [email protected]
>>> *Subject:* Re: [AFMUG] Purchasing another WISP
>>>
>>>
>>>
>>> It's all in how you manage the changes.
>>>
>>>
>>>
>>> Send a letter welcoming them to the family. Outline some of the steps
>>> you have taken to improve service, and that your company takes a very
>>> proactive approach to network monitoring, uptime, and performance. Let them
>>> know how to get customer support and how to contact your various
>>> departments. Taking these steps will increase retention, and sets the tone
>>> for what they can expect from their new provider.
>>>
>>>
>>>
>>> Additionally, describe the new plan options are and what plan they will
>>> be transferred to. If someone doesn't like their new plan, let them know
>>> what the upgrade options are. They can choose to upgrade or go somewhere
>>> else.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Oct 8, 2014 at 10:02 AM, That One Guy via Af <[email protected]>
>>> wrote:
>>>
>>> Take a page out of JABs handbook and just tell them to go &^%$
>>> themselves if they dont like it
>>>
>>>
>>>
>>> On Wed, Oct 8, 2014 at 12:01 PM, Mathew Howard via Af <[email protected]>
>>> wrote:
>>>
>>> I would probably just match it to the rest of your system. my guess is
>>> the majority of them won't even notice the difference... if you've cleaned
>>> up a lot of self interference issues, a lot of them will likely work better
>>> than they did before with the all the self interference issues. You
>>> probably will get a few that are mad they can't get 10mbps on a speed test
>>> at 2am anymore though...
>>>  ------------------------------
>>>
>>> *From:* Af [[email protected]] on behalf of Glen Waldrop via Af [
>>> [email protected]]
>>> *Sent:* Wednesday, October 08, 2014 11:51 AM
>>> *To:* [email protected]
>>> *Subject:* [AFMUG] Purchasing another WISP
>>>
>>> I just bought another WISP, negotiating with another.
>>>
>>> The previous owners set up the system using Rocket M900 using 20MHz
>>> channels on everything, stomping all over itself and everyone else in the
>>> band. I changed that, did my best to stop the self interference, smaller
>>> channels, etc...
>>>
>>> This was just a tiny bit of back story to show what I've gotten myself
>>> in to.
>>>
>>> Everyone has unlimited access to their 10Mb fiber, which I have replaced
>>> by tying it into my network.
>>>
>>> There was no traffic shaping, no speed limits, no QoS. Most of them
>>> aren't heavy users, just a couple that run torrents 24/7. The P2P folks
>>> have been limited already. Not terribly worried about upsetting them.
>>>
>>> I'm a bit concerned I'm going to anger my new customers by matching the
>>> same config I have for my system of 1Mb/4Mb.
>>>
>>> How did/would you guys handle situations like this? My main QoS at the
>>> edge prevents any one person from hogging all the bandwidth.
>>>
>>> I'm currently torn between QoS at the tower and uncapping the CPE or
>>> limiting the CPE as I've always done.
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> All parts should go together without forcing. You must remember that the
>>> parts you are reassembling were disassembled by you. Therefore, if you
>>> can't get them together again, there must be a reason. By all means, do not
>>> use a hammer. -- IBM maintenance manual, 1925
>>>
>>>
>>>
>>>
>>> --
>>>
>>>    <http://www.infowest.com/> Randy Cosby
>>> InfoWest, Inc
>>> 435-674-0165 x 2010
>>> infowest.com <http://www.infowest.com/>
>>>
>>> This e-mail message contains information from InfoWest, Inc
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>>>
>>> Unauthorized use, distribution, review or disclosure is
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>>>
>>>
>>>
>>
>

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