Yeah we put a little thought into ours on that behalf.
The customer will have to go to the trouble of signing up for these
alerts and it will only show alerts associated with their tower or CPE.
Even any scheduled work being done on that site.
Alerts for outages on their connection only is all that will be displayed.
We are not doing this for anyone on our FSK network only the 450 net.
We already have the Portal for billing.
On 11/20/2014 11:47 AM, Josh Luthman via Af wrote:
*An app for my phone? Yuck
*Something that pushes to cutomers letting them know we're having
issues? Yuck
*Something that let's the customer verify their particular service is
good/not? That'd be great!
*Web portal for billing, easy peasy
Why a node fails probably won't be detectable by a machine - in some
cases it's difficult for a person to narrow it down (radio,
connectors, cables, ethernet, surge, etc) but I'd like to see ideas on
this of course.
I use/suggest an outgoing message. IF the customer is having issues
and they do call us, they hear we're having issues and hang up. This
means that we're not telling 100 people there are issues when 25 are
effecting ending up with 75 calls next month saying we owe them a
credit when they had nothing to do with an outage.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Thu, Nov 20, 2014 at 12:43 PM, Sterling Jacobson via Af
<[email protected] <mailto:[email protected]>> wrote:
What I really want is an integrated system that isn't stuck in the
90's.
I want the customer to have an app on their phone that tells them
when their network is having issues and why.
I want it to also remind them to pay their bill and provide a
lazy/easy way to do that.
I want that same system to have an engineer app that tells us when
nodes fail and why.
So if a node goes down and it's important, it should show up on my
phone and I can take action.
One of those actions would be to message to outage impacted
customers the ETA to fix etc.
Emails from Cacti don't count.
