The latter. Not tier1 support. From: Josh Luthman via Af Sent: Wednesday, December 24, 2014 1:25 PM To: af@afmug.com Subject: Re: [AFMUG] cheap computer phone support
Are you looking for tier1 support center or an over the phone PC repair shop? If they can't afford $100 to fix their $1000 Macbooks they will just end up buying a new $1000 Macbook. Give them 2-3 possible solutions and apologize that you can't help them. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Dec 24, 2014 at 2:22 PM, Ken Hohhof via Af <af@afmug.com> wrote: Is there a service out there? For stuff that's clearly not our problem? I'm trying to take a firmer stance about not spending an hour on the phone walking someone through fixing their computer or router, because they are too lazy to Google it or use the manufacturer's website, or haven't a clue when it comes to computers. I give them the number for a computer shop, but often they say I can't pay $100 to have someone fix my computer or router or printer or smart TV. My business is at the size where I'm not big enough to make computer repair a profit center, but if I keep doing this stuff for free, I'm going to have to hire someone to do it, and that's not a cost I can absorb. Is there a place maybe with call centers in India that will do this for less? I know the telcos offer this service for a monthly fee, and I assume they are outsourcing it. Note that I'm not talking about phone support for Internet problems. Oh, and kudos to Apple for fixing the NTP vulnerability without asking permission. I can't believe the media is portraying this in a negative light. I'm tired of people who don't keep their computers and routers and other devices updated. Do people drive their cars until the engine freezes up because they are too lazy or cheap or clueless to get the oil changed? I suppose some do. Maybe we need the government to come do all these things for us.
