That doesn't quite look like the answer.
Maybe one approach is to push these people to call the manufacturer. I see
that Linksys, Netgear, Belkin, DLink all have paid support after 30 days.
Dell has paid support. Apple has Applecare. HP has SmartFriend which seems
to cover a wide variety of problems and non HP computers, maybe that's where
I should send them:
https://h30617.www3.hp.com/HP/subscription-services/index.asp
-----Original Message-----
From: Tyler Treat via Af
Sent: Wednesday, December 24, 2014 1:40 PM
To: af@afmug.com
Subject: Re: [AFMUG] cheap computer phone support
Is securitycoverage.com still relevant? DTNSpeednet used to push it.
___________________________
Mangled by my iPhone.
___________________________
Tyler Treat
Corn Belt Technologies, Inc.
tyler.tr...@cornbelttech.com
___________________________
On Dec 24, 2014, at 1:22 PM, Ken Hohhof via Af <af@afmug.com> wrote:
Is there a service out there? For stuff that's clearly not our problem?
I'm trying to take a firmer stance about not spending an hour on the phone
walking someone through fixing their computer or router, because they are
too lazy to Google it or use the manufacturer's website, or haven't a clue
when it comes to computers.
I give them the number for a computer shop, but often they say I can't pay
$100 to have someone fix my computer or router or printer or smart TV. My
business is at the size where I'm not big enough to make computer repair a
profit center, but if I keep doing this stuff for free, I'm going to have
to hire someone to do it, and that's not a cost I can absorb.
Is there a place maybe with call centers in India that will do this for
less? I know the telcos offer this service for a monthly fee, and I
assume they are outsourcing it. Note that I'm not talking about phone
support for Internet problems.
Oh, and kudos to Apple for fixing the NTP vulnerability without asking
permission. I can't believe the media is portraying this in a negative
light. I'm tired of people who don't keep their computers and routers and
other devices updated. Do people drive their cars until the engine
freezes up because they are too lazy or cheap or clueless to get the oil
changed? I suppose some do. Maybe we need the government to come do all
these things for us.
