Serverplus charges you per customer...more if you want them to do sales. I highly doubt they would help a customer move their taskbar back to the bottom from the right side of their screen. pccare or whatever would, but it costs the customer like ten bucks a month for a 'just in case' service. We just determine that it is not our problem and refer them to the manufacturer or offer a $44.95 service call to come out and help them. When we ask for the scheduling they usually say they'll just figure it out.
On Wed, Dec 24, 2014 at 8:15 PM, CBB - Jay Fuller via Af <af@afmug.com> wrote: > > thats why i love reverse DHCP based on MAC. Tell us you have a new > router, check the bridge table on the SM and update the mac. > Additionally, a lot of people NAT the sms. Early days we had trouble with > that and i've just never liked it... > > > ----- Original Message ----- > *From:* Philip Rankin via Af <af@afmug.com> > *To:* af <af@afmug.com> > *Sent:* Wednesday, December 24, 2014 4:50 PM > *Subject:* Re: [AFMUG] cheap computer phone support > > The first thing the manufacturer does is tell the customer to hard reset > their router. If you use pppoe like we do, then someone has to re-setup > the pppoe information. You are FAR better off to simply handle your > customer computer problems yourself and charge a lot for the work! IMHO! > > On Wed, Dec 24, 2014 at 2:34 PM, Ken Hohhof via Af <af@afmug.com> wrote: > >> That doesn't quite look like the answer. >> >> Maybe one approach is to push these people to call the manufacturer. I >> see that Linksys, Netgear, Belkin, DLink all have paid support after 30 >> days. Dell has paid support. Apple has Applecare. HP has SmartFriend >> which seems to cover a wide variety of problems and non HP computers, maybe >> that's where I should send them: >> >> https://h30617.www3.hp.com/HP/subscription-services/index.asp >> >> >> -----Original Message----- From: Tyler Treat via Af >> Sent: Wednesday, December 24, 2014 1:40 PM >> To: af@afmug.com >> Subject: Re: [AFMUG] cheap computer phone support >> >> Is securitycoverage.com still relevant? DTNSpeednet used to push it. >> >> ___________________________ >> Mangled by my iPhone. >> ___________________________ >> >> Tyler Treat >> Corn Belt Technologies, Inc. >> >> tyler.tr...@cornbelttech.com >> ___________________________ >> >> >> On Dec 24, 2014, at 1:22 PM, Ken Hohhof via Af <af@afmug.com> wrote: >>> >>> Is there a service out there? For stuff that's clearly not our problem? >>> >>> I'm trying to take a firmer stance about not spending an hour on the >>> phone walking someone through fixing their computer or router, because they >>> are too lazy to Google it or use the manufacturer's website, or haven't a >>> clue when it comes to computers. >>> >>> I give them the number for a computer shop, but often they say I can't >>> pay $100 to have someone fix my computer or router or printer or smart TV. >>> My business is at the size where I'm not big enough to make computer repair >>> a profit center, but if I keep doing this stuff for free, I'm going to have >>> to hire someone to do it, and that's not a cost I can absorb. >>> >>> Is there a place maybe with call centers in India that will do this for >>> less? I know the telcos offer this service for a monthly fee, and I assume >>> they are outsourcing it. Note that I'm not talking about phone support for >>> Internet problems. >>> >>> Oh, and kudos to Apple for fixing the NTP vulnerability without asking >>> permission. I can't believe the media is portraying this in a negative >>> light. I'm tired of people who don't keep their computers and routers and >>> other devices updated. Do people drive their cars until the engine freezes >>> up because they are too lazy or cheap or clueless to get the oil changed? >>> I suppose some do. Maybe we need the government to come do all these >>> things for us. >>> >>> >> > > > -- > Philip J. Rankin > Wireless Telecommunications Services > PO Box 24 > Pittsburg, KS 66762 > >
