It seems that one of the first major snafus was when they moved production from
Canada to Mexico. Supply chain of a critical component issue. The guy
managing the logistics of that got fired as I recall. I don’t remember what
critical part was left unordered and there was a huge lead time on it.
From: Mark Radabaugh
Sent: Tuesday, August 18, 2015 12:54 PM
To: af@afmug.com
Subject: Re: [AFMUG] New Cambium 450 SM's dying after a couple of days with"ADI
communication error"
If Cambium waits just a little bit longer they can open a fabrication facility
in Texas and hire the experienced Mexican crew - that used to assemble good
radios :-)
Mark
On Aug 18, 2015, at 2:47 PM, Chuck McCown <ch...@wbmfg.com> wrote:
Well when you subcontract the manufacturing out to a competitor’s plant
(UBNT) there is always the possibility of sabotage too.
(can you spell T R O L L... ;-)
From: Forrest Christian (List Account)
Sent: Tuesday, August 18, 2015 12:44 PM
To: af
Subject: Re: [AFMUG] New Cambium 450 SM's dying after a couple of days with
"ADI communication error"
This smells like a similar problem for sure.
Assuming that this is a manufacturing and not a design issue, my guess is
that it's either some process causing a component crack (i.e. not properly
baking a moisture sensitive part before assembly..causing popcorning, or a
mechanical flex during separation), or possibly a counterfeit component.
On Aug 18, 2015 11:16 AM, "Bill Prince" <part15...@gmail.com> wrote:
Is this a recurrence of the melting epoxy problem of 2009 (or whatever year
it was)? With appropriate accommodations for changes in hardware?
bp
<part15sbs{at}gmail{dot}com>
On 8/12/2015 11:01 AM, Matt Mangriotis wrote:
Actually, both… but I was referring to the actual product issue,
resulting in the need for RMA.
The RMA process and forms are being reviewed also, and being worked by
the right teams. (Different folks than are working on the product root cause…
whew!)
Matt
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman
Sent: Wednesday, August 12, 2015 12:10 PM
To: af@afmug.com
Subject: Re: [AFMUG] New Cambium 450 SM's dying after a couple of days
with "ADI communication error"
The RMA or the ADI issue?
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Wed, Aug 12, 2015 at 1:07 PM, Matt Mangriotis
<matt.mangrio...@cambiumnetworks.com> wrote:
We’re hard at work on this issue… lots of resources are digging into
this as fast as possible to root cause.
I will update when we learn more.
Matt
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman
Sent: Wednesday, August 12, 2015 11:55 AM
To: af@afmug.com
Subject: Re: [AFMUG] New Cambium 450 SM's dying after a couple of days
with "ADI communication error"
I had to yell on the list to get an answer. At least they answered you
without barking =(
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Wed, Aug 12, 2015 at 12:54 PM, Mark Radabaugh <m...@amplex.net>
wrote:
And don’t get me started on the asinine, dog slow RMA process….
Mark
On Aug 12, 2015, at 12:47 PM, Josh Luthman
<j...@imaginenetworksllc.com> wrote:
Lot of those threads popping up, too. $400 for a radio and it
can't even survive a few weeks???
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Wed, Aug 12, 2015 at 12:43 PM, Mark Radabaugh <m...@amplex.net>
wrote:
Oh, how the mighty have fallen. People used to write articles
about Motorola quality:
http://www.qualitymag.com/articles/84187-motorola-a-tradition-of-quality
3 failed so far out of a 25 pack - no six Sigma here.
Dear Cambium - what’s going on, and how many more of these can we
expect to fall over dead?
Not cool when it happens to the same new customer twice in 10
days. Makes us look like idiots.
Mark
