We do 2 a day in the winter and 3 a day the rest of the year. The frost doesn't usually thaw off the roofs until about 10am.
On Mon, Mar 7, 2016 at 9:52 AM, John Woodfield <john.woodfi...@jwcn.biz> wrote: > The question is finding the balance. The consensus I've heard is schedule > three a day. I was hoping the average was more but 3 sounds reasonable. > > > > > > John Woodfield, President > > Delmarva WiFi Inc. > > 410-870-WiFi > > > > -----Original Message----- > From: "Ben Royer" <operati...@royell.net> > Sent: Monday, March 7, 2016 11:43am > To: af@afmug.com > Subject: Re: [AFMUG] Installer Performance > > The basic thought process is if you pay a technician by the job, they are > naturally going to work faster, this could have benefits but also > negatives. More installs done in a day may equate to more income for your > company, but the adverse is your quality of install may be negatively > affected by the expedited work of the technician. So if someone is saying > their installer does 5 installs in a day, is this an installer that’s paid > by the job, doesn’t do grounding, cuts corners, and only has to zip tie a > radio to an elbow, or is this a guy that’s paid hourly, does site testing, > explains the install to the customer, installs the radio on a pipe, on a > tower, using hose clamps and heavy duty brackets, then installs grounding, > hooks up the customer’s router and XBox, etc. These two types of internet > installs can be drastically different, and essentially makes up two > different business models in our industry. > > Thank you, > Ben Royer, Operations Manager > Royell Communications, Inc. > 217-965-3699 www.royell.net > > *From:* CBB - Jay Fuller <par...@cyberbroadband.net> > *Sent:* Friday, March 04, 2016 10:45 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Installer Performance > > > in the below discussion - what are you thoughts in detail on this? > > > way of predicting the amount of time to allow for a job. The added > > factor to everyone’s answer that I would think has an effect on the > > productivity times is who is paying their techs hourly +OT, and who is > > paying their techs per job? That to me can have a major factor in > > jobs per day. > > Thanks! > > > > ----- Original Message ----- > *From:* Jay Weekley <par...@cyberbroadband.net> > *To:* af@afmug.com > *Sent:* Friday, March 04, 2016 1:48 PM > *Subject:* Re: [AFMUG] Installer Performance > > There does seem to be a disconnect between the office staff and the > field staff regarding how long something should take. > > Ben Royer wrote: > > Interesting topic of conversation. We run 1 man crews at our company, > > and it’s interesting to see this discussion as it’s constantly a topic > > brought up by both dispatch and the field techs. The argument is > > always made that the allotted time frame for a job is not sufficient, > > IE: jobs always take longer than scheduled. Scheduling argues that it > > is, however we need to operate more efficiently while doing the job, > > IE: get there on time, cut down on chit chat, have all your equipment > > needed, etc. The calendar has been setup based on 16 years of > > experience of doing installs, and it’s an average based time frame. > > Granted, this time frame was increased when we started doing more > > grounding, etc. Currently, we allow for 2 hour windows, where we > > typically schedule a morning job, and and afternoon job, both are > > installs, then we squeeze in repairs or other onsites after their > > first morning job, or after their afternoon job, or we schedule two > > fixes, one install in a day, or other combinations. It’s a very > > specific structure that our dispatching department follows. On > > average, I’d say our guys complete 2 installs and 1 fix a day, but > > some guys are a little quicker than others. Each job is different, so > > as I am often reminding both the techs and dispatch, there’s no sure > > way of predicting the amount of time to allow for a job. The added > > factor to everyone’s answer that I would think has an effect on the > > productivity times is who is paying their techs hourly +OT, and who is > > paying their techs per job? That to me can have a major factor in > > jobs per day. > > Thank you, > > Ben Royer, Operations Manager > > Royell Communications, Inc. > > 217-965-3699 www.royell.net > > *From:* John Woodfield <mailto:john.woodfi...@jwcn.biz > <john.woodfi...@jwcn.biz>> > > *Sent:* Friday, March 04, 2016 10:56 AM > > *To:* af@afmug.com <mailto:af@afmug.com <af@afmug.com>> > > *Subject:* [AFMUG] Installer Performance > > > > How many new installs can your guys get done in a day on average with > > a single-man crew? > > > > John Woodfield, President > > > > Delmarva WiFi Inc. > > > > 410-870-WiFi > > > >
