in the below discussion - what are you thoughts in detail on this? > way of predicting the amount of time to allow for a job. The added > factor to everyone’s answer that I would think has an effect on the > productivity times is who is paying their techs hourly +OT, and who is > paying their techs per job? That to me can have a major factor in > jobs per day.
Thanks! ----- Original Message ----- From: Jay Weekley To: af@afmug.com Sent: Friday, March 04, 2016 1:48 PM Subject: Re: [AFMUG] Installer Performance There does seem to be a disconnect between the office staff and the field staff regarding how long something should take. Ben Royer wrote: > Interesting topic of conversation. We run 1 man crews at our company, > and it’s interesting to see this discussion as it’s constantly a topic > brought up by both dispatch and the field techs. The argument is > always made that the allotted time frame for a job is not sufficient, > IE: jobs always take longer than scheduled. Scheduling argues that it > is, however we need to operate more efficiently while doing the job, > IE: get there on time, cut down on chit chat, have all your equipment > needed, etc. The calendar has been setup based on 16 years of > experience of doing installs, and it’s an average based time frame. > Granted, this time frame was increased when we started doing more > grounding, etc. Currently, we allow for 2 hour windows, where we > typically schedule a morning job, and and afternoon job, both are > installs, then we squeeze in repairs or other onsites after their > first morning job, or after their afternoon job, or we schedule two > fixes, one install in a day, or other combinations. It’s a very > specific structure that our dispatching department follows. On > average, I’d say our guys complete 2 installs and 1 fix a day, but > some guys are a little quicker than others. Each job is different, so > as I am often reminding both the techs and dispatch, there’s no sure > way of predicting the amount of time to allow for a job. The added > factor to everyone’s answer that I would think has an effect on the > productivity times is who is paying their techs hourly +OT, and who is > paying their techs per job? That to me can have a major factor in > jobs per day. > Thank you, > Ben Royer, Operations Manager > Royell Communications, Inc. > 217-965-3699 www.royell.net > *From:* John Woodfield <mailto:john.woodfi...@jwcn.biz> > *Sent:* Friday, March 04, 2016 10:56 AM > *To:* af@afmug.com <mailto:af@afmug.com> > *Subject:* [AFMUG] Installer Performance > > How many new installs can your guys get done in a day on average with > a single-man crew? > > John Woodfield, President > > Delmarva WiFi Inc. > > 410-870-WiFi >
