I can tell you in EMS many agencies address this effectively with metric based pay (their easiest metric is successful billing) whether it be low hourly pay with per call bonus, or low per call pay with per call bonus. paperwork has to be completed successfully, all the bubbles have to be filled in correctly (they had a bubble sheet for every call the state scanned when i ran, its now fully digital) Efficiencies went u, mistakes (in EMS billing is paramount to patient care, so mistakes is in reference to billing mistakes, but does cover patient care mistakes, insurance/medicaid doesnt pay for inappropriate treatments) went down, payroll stayed the same
On Fri, Mar 4, 2016 at 10:45 PM, CBB - Jay Fuller <par...@cyberbroadband.net > wrote: > > in the below discussion - what are you thoughts in detail on this? > > > way of predicting the amount of time to allow for a job. The added > > factor to everyone’s answer that I would think has an effect on the > > productivity times is who is paying their techs hourly +OT, and who is > > paying their techs per job? That to me can have a major factor in > > jobs per day. > > Thanks! > > > > ----- Original Message ----- > *From:* Jay Weekley <par...@cyberbroadband.net> > *To:* af@afmug.com > *Sent:* Friday, March 04, 2016 1:48 PM > *Subject:* Re: [AFMUG] Installer Performance > > There does seem to be a disconnect between the office staff and the > field staff regarding how long something should take. > > Ben Royer wrote: > > Interesting topic of conversation. We run 1 man crews at our company, > > and it’s interesting to see this discussion as it’s constantly a topic > > brought up by both dispatch and the field techs. The argument is > > always made that the allotted time frame for a job is not sufficient, > > IE: jobs always take longer than scheduled. Scheduling argues that it > > is, however we need to operate more efficiently while doing the job, > > IE: get there on time, cut down on chit chat, have all your equipment > > needed, etc. The calendar has been setup based on 16 years of > > experience of doing installs, and it’s an average based time frame. > > Granted, this time frame was increased when we started doing more > > grounding, etc. Currently, we allow for 2 hour windows, where we > > typically schedule a morning job, and and afternoon job, both are > > installs, then we squeeze in repairs or other onsites after their > > first morning job, or after their afternoon job, or we schedule two > > fixes, one install in a day, or other combinations. It’s a very > > specific structure that our dispatching department follows. On > > average, I’d say our guys complete 2 installs and 1 fix a day, but > > some guys are a little quicker than others. Each job is different, so > > as I am often reminding both the techs and dispatch, there’s no sure > > way of predicting the amount of time to allow for a job. The added > > factor to everyone’s answer that I would think has an effect on the > > productivity times is who is paying their techs hourly +OT, and who is > > paying their techs per job? That to me can have a major factor in > > jobs per day. > > Thank you, > > Ben Royer, Operations Manager > > Royell Communications, Inc. > > 217-965-3699 www.royell.net > > *From:* John Woodfield <mailto:john.woodfi...@jwcn.biz > <john.woodfi...@jwcn.biz>> > > *Sent:* Friday, March 04, 2016 10:56 AM > > *To:* af@afmug.com <mailto:af@afmug.com <af@afmug.com>> > > *Subject:* [AFMUG] Installer Performance > > > > How many new installs can your guys get done in a day on average with > > a single-man crew? > > > > John Woodfield, President > > > > Delmarva WiFi Inc. > > > > 410-870-WiFi > > > > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
