It's all over at ServerPlus Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On May 9, 2017 5:12 PM, "Ben Royer" <[email protected]> wrote: > I’d be interested in that support tree if you wouldn’t mind sending > offlist? > > Thank you, > Ben Royer, Operations Manager > Royell Communications, Inc. > 217-965-3699 <(217)%20965-3699> www.royell.net > > *From:* Josh Luthman <[email protected]> > *Sent:* Thursday, May 04, 2017 1:49 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] ServerPlus > > If you want to tell JT to look at our support tree you're welcome to use > it. We're Powercode as well. > > > Josh Luthman > Office: 937-552-2340 <(937)%20552-2340> > Direct: 937-552-2343 <(937)%20552-2343> > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, May 4, 2017 at 12:48 PM, Adam Moffett <[email protected]> wrote: > >> +1 well put >> >> ------ Original Message ------ >> From: "Chuck McCown" <[email protected]> >> To: [email protected] >> Sent: 5/4/2017 9:34:16 AM >> Subject: Re: [AFMUG] ServerPlus >> >> >> They are only as good as the decision tree you provide for them. >> >> We use them for off hours and overflow. They don’t make too many >> customers angry... >> They do a very good job of acting like they are us when the customer >> calls, and then that sometimes becomes a bad thing because they are limited >> in what they can do and that is not good enough for lots of customers. All >> call centers have these same problems. >> >> I have worked with lots of call centers, and while I just don’t like call >> centers because they can never be as good as your own people, Server Plus >> is the best one I have worked with. >> >> *From:* Steve Jones >> *Sent:* Wednesday, May 03, 2017 10:22 PM >> *To:* [email protected] >> *Subject:* [AFMUG] ServerPlus >> >> I haven't heard more badgood thatn goodbad about these guys, but we >> pulled the trigger on these guys. >> I need a nuts and bolts on dealing with these folks, from initial get >> good to ongoing get betters. >> >> we are caveated with powercode, which may be good, may be bad. Our >> Customer Service policy is outstanding compared to most, delivery, not so >> much, I think this is the pickup we need in that department. >> >> Any gotchas with these guys? >> >> >> BTW, WISPAmerica must be the shit, cause a ton of stuff got picked up by >> the bossman. >> >> >
