"It's all over at ServerPlus" At first glance This sounded like you meant they were closing their doors
On Wed, May 10, 2017 at 7:24 AM, Josh Luthman <[email protected]> wrote: > It's all over at ServerPlus > > Josh Luthman > Office: 937-552-2340 <(937)%20552-2340> > Direct: 937-552-2343 <(937)%20552-2343> > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On May 9, 2017 5:12 PM, "Ben Royer" <[email protected]> wrote: > >> I’d be interested in that support tree if you wouldn’t mind sending >> offlist? >> >> Thank you, >> Ben Royer, Operations Manager >> Royell Communications, Inc. >> 217-965-3699 <(217)%20965-3699> www.royell.net >> >> *From:* Josh Luthman <[email protected]> >> *Sent:* Thursday, May 04, 2017 1:49 PM >> *To:* [email protected] >> *Subject:* Re: [AFMUG] ServerPlus >> >> If you want to tell JT to look at our support tree you're welcome to use >> it. We're Powercode as well. >> >> >> Josh Luthman >> Office: 937-552-2340 <(937)%20552-2340> >> Direct: 937-552-2343 <(937)%20552-2343> >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Thu, May 4, 2017 at 12:48 PM, Adam Moffett <[email protected]> >> wrote: >> >>> +1 well put >>> >>> ------ Original Message ------ >>> From: "Chuck McCown" <[email protected]> >>> To: [email protected] >>> Sent: 5/4/2017 9:34:16 AM >>> Subject: Re: [AFMUG] ServerPlus >>> >>> >>> They are only as good as the decision tree you provide for them. >>> >>> We use them for off hours and overflow. They don’t make too many >>> customers angry... >>> They do a very good job of acting like they are us when the customer >>> calls, and then that sometimes becomes a bad thing because they are limited >>> in what they can do and that is not good enough for lots of customers. All >>> call centers have these same problems. >>> >>> I have worked with lots of call centers, and while I just don’t like >>> call centers because they can never be as good as your own people, Server >>> Plus is the best one I have worked with. >>> >>> *From:* Steve Jones >>> *Sent:* Wednesday, May 03, 2017 10:22 PM >>> *To:* [email protected] >>> *Subject:* [AFMUG] ServerPlus >>> >>> I haven't heard more badgood thatn goodbad about these guys, but we >>> pulled the trigger on these guys. >>> I need a nuts and bolts on dealing with these folks, from initial get >>> good to ongoing get betters. >>> >>> we are caveated with powercode, which may be good, may be bad. Our >>> Customer Service policy is outstanding compared to most, delivery, not so >>> much, I think this is the pickup we need in that department. >>> >>> Any gotchas with these guys? >>> >>> >>> BTW, WISPAmerica must be the shit, cause a ton of stuff got picked up by >>> the bossman. >>> >>> >> >
