Ok, I will admit that did make me smile. This occurrence did however make us rethink some of our emergency protocol. In the past we have emailed our customers about anything service affecting (typically planned maintenance), but because of the switch that died we were not able to send an email right away. That has never happened to us in 18 years of business. So in the event something like this happens again in the next 18 years, we will be posting updates to our Facebook page: https://www.facebook.com/ServerPlus365/?ref=bookmarks If you are interested, please follow. We do a lot of social media for other people and decided we need to do a better job of posting new things there, as well as using it for an emergency like this in the future.
Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> [New logo xl]<http://www.serverplus.com/> [Utah 100] [fast50-01] [Inc 5000] From: Af [mailto:[email protected]] On Behalf Of Josh Luthman Sent: Wednesday, May 10, 2017 12:19 PM To: [email protected] Subject: Re: [AFMUG] ServerPlus :) Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, May 10, 2017 at 1:02 PM, [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> wrote: https://www.youtube.com/watch?v=dsx2vdn7gpY On Wed, May 10, 2017 at 11:30 AM, Josh Luthman <[email protected]<mailto:[email protected]>> wrote: No that's "ServerPlus is all over, IT'S ALL OVER MAN!!!" Josh Luthman Office: 937-552-2340<tel:(937)%20552-2340> Direct: 937-552-2343<tel:(937)%20552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, May 10, 2017 at 9:45 AM, Steve Jones <[email protected]<mailto:[email protected]>> wrote: "It's all over at ServerPlus" At first glance This sounded like you meant they were closing their doors On Wed, May 10, 2017 at 7:24 AM, Josh Luthman <[email protected]<mailto:[email protected]>> wrote: It's all over at ServerPlus Josh Luthman Office: 937-552-2340<tel:(937)%20552-2340> Direct: 937-552-2343<tel:(937)%20552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On May 9, 2017 5:12 PM, "Ben Royer" <[email protected]<mailto:[email protected]>> wrote: I’d be interested in that support tree if you wouldn’t mind sending offlist? Thank you, Ben Royer, Operations Manager Royell Communications, Inc. 217-965-3699<tel:(217)%20965-3699> www.royell.net<http://www.royell.net> From: Josh Luthman<mailto:[email protected]> Sent: Thursday, May 04, 2017 1:49 PM To: [email protected]<mailto:[email protected]> Subject: Re: [AFMUG] ServerPlus If you want to tell JT to look at our support tree you're welcome to use it. We're Powercode as well. Josh Luthman Office: 937-552-2340<tel:(937)%20552-2340> Direct: 937-552-2343<tel:(937)%20552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, May 4, 2017 at 12:48 PM, Adam Moffett <[email protected]<mailto:[email protected]>> wrote: +1 well put ------ Original Message ------ From: "Chuck McCown" <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Sent: 5/4/2017 9:34:16 AM Subject: Re: [AFMUG] ServerPlus They are only as good as the decision tree you provide for them. We use them for off hours and overflow. They don’t make too many customers angry... They do a very good job of acting like they are us when the customer calls, and then that sometimes becomes a bad thing because they are limited in what they can do and that is not good enough for lots of customers. All call centers have these same problems. I have worked with lots of call centers, and while I just don’t like call centers because they can never be as good as your own people, Server Plus is the best one I have worked with. From: Steve Jones Sent: Wednesday, May 03, 2017 10:22 PM To: [email protected]<mailto:[email protected]> Subject: [AFMUG] ServerPlus I haven't heard more badgood thatn goodbad about these guys, but we pulled the trigger on these guys. I need a nuts and bolts on dealing with these folks, from initial get good to ongoing get betters. we are caveated with powercode, which may be good, may be bad. Our Customer Service policy is outstanding compared to most, delivery, not so much, I think this is the pickup we need in that department. Any gotchas with these guys? BTW, WISPAmerica must be the shit, cause a ton of stuff got picked up by the bossman.
