Hi! I don't agree that studying Oracle is the right for You, I have been an ars developer since 1997, and never noticed that I miss knowledge about Oracle, C and VB ...well, yes good to have knowledge, but it's not releted to the title 'Remedy Administrator'.
Question: What are the expectations upon You? Are you responible for an ars system in production? just to maintain this, have it up and running, or many change requests related to the ars code which must be implemented in a few months? Do You have any DBA at your company? He/she takes care of Oracle i think. Start to learn the usertool, how it works, that's the basic before you login to the admin tool and make any changes. If You don't have any knowledege about macros, how to perform a search on ASB, it will be diffucult to analyze the code. And, you must also have 100% knowledge about the application, how it works, knowledge about Groups and policys for permissions in the application. Later, continue with Oracle and C. L ars -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave Sent: Friday, September 08, 2006 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: new remedy admin needs training advice (U) Have you had any background in any sort of application development - ie. Anything like VB, C, or even HTML coding? Regards Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios Sent: 08 September 2006 14:43 To: arslist@ARSLIST.ORG Subject: Re: new remedy admin needs training advice (U) unfortunately no. all my experience is all helpdesk and server administration related. I've just started studying Oracle and i've dug into the books that came with ARS but thats all i've got so far. Jason NoSuch Hennigan, Sandra H CTR OSD EOST wrote: > > UNCLASSIFIED > > Do you have any database or account management experience? > > Sandra Hennigan > > OSD Remedy Administrator > Office # 703-602-2525 x251 > CACI - Ever Vigilant(tm) > > Apparently, there is nothing that cannot happen today. Mark Twain > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios > Sent: Wednesday, September 06, 2006 2:56 PM > To: arslist@ARSLIST.ORG > Subject: new remedy admin needs training advice > > > Hi all, > > I've recently been assigned the title of Remedy Administrator...the > problem...i'm a Sys Admin with very little Remedy experience and my > company won't be able to get me into training until january or so. > > My question is this. What should i be studying outside of the remedy > manuals so i can become at least fairly proficient. I've managed to > work out some basic things like CTI's, basic AL's and escalations, and > some basic CM and Helpdesk administration but its been very very slow. > What programs, languages, etc.. should i be focusing on? > > Any advice would be much appreciated. We're working on a Windows 2k3 > platform with AR System 6.3 and Oracle 9i. > > V/R > > Jason > NoSuchStudios > > -- > View this message in context: > http://www.nabble.com/new-remedy-admin-needs-training-advice-tf2228920 > .h > tml#a6177596 > Sent from the ARS (Action Request System) forum at Nabble.com. > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > > -- View this message in context: http://www.nabble.com/Re%3A-new-remedy-admin-needs-training-advice-%28U% 29-tf2235514.html#a6209165 Sent from the ARS (Action Request System) forum at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
