If you've looked at any of the code you'll realize that it's just basic if-then-else statements. Nothing more complicated than that. Every language has that basic functionality. It's just a matter syntax.
Roles and permission groups are key as well if you want security. Also - browse this site and some others to find best practices and quick fixes to issues you can't resolve on your own.. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of NoSuchStudios Sent: Friday, September 08, 2006 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: new remedy admin needs training advice (U) I'm definitely going to take the BMC courses as soon as i can get funding for it. I'm in a somewhat unique position right now. Our organization is just now switching to Remedy. I just happen to be here and i've got a pretty good history with my company at picking up new things quickly. I've had a few situations where our clients needed something and didn't have anyone to support it yet. So now i'm here. I'm fortunate since i'm here at the ground floor of this integration but behind the curve because i arrived a week before our consultant left so she was only able to show me the day to day basics of backups and some basic administration. I will try what you suggested with the app. So far i've figured out how to modify forms and create some basic new functions with escalations and AL's but thats it so far. Its pretty slow going but its getting easier. If anyone has some good suggestions for books to get that would be helpful. I'm headed to the store for a beginners programming resources and such so if anyone has some recommeded reading it would be very helpful. PS. Thank you all for the support. Its good to know there's a resource on the Net where a n00b can feel welcome and ask the occasional silly question. jason Barber, Dave wrote: > > I just wondered about your background. > > I came into Remedy development with a history of developing in a range > of languages (some VB, FoxPro, RPG, a bit of Java, etc), and for myself, > the Admin course I went on (part 2) was a little basic, but I figure > that it would make a very good foundation. After that course, any > queries I had were answered by this list, its by far and away the best > resource I've seen for any development system. > > The only alternative I could figure would be if you had any other Remedy > developers at your organisation who would be willing to pass on some of > their skills. > > Regards > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios > Sent: 08 September 2006 14:51 > To: arslist@ARSLIST.ORG > Subject: Re: new remedy admin needs training advice (U) > > I've got some experience with HTML but not the others. > > To better give you all an idea of where i'm coming from. I came from a > high-tempo helpdesk. i fixed hardware and troubleshot apps and did > server maintenance and backups. i have no programming experience yet. > > Is this the way to go? C, VB, etc? > > > Barber, Dave wrote: >> >> Have you had any background in any sort of application development - > ie. >> Anything like VB, C, or even HTML coding? >> >> Regards >> >> Dave >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios >> Sent: 08 September 2006 14:43 >> To: arslist@ARSLIST.ORG >> Subject: Re: new remedy admin needs training advice (U) >> >> unfortunately no. all my experience is all helpdesk and server >> administration related. I've just started studying Oracle and i've dug > >> into the books that came with ARS but thats all i've got so far. >> >> Jason >> NoSuch >> >> >> Hennigan, Sandra H CTR OSD EOST wrote: >>> >>> UNCLASSIFIED >>> >>> Do you have any database or account management experience? >>> >>> Sandra Hennigan >>> >>> OSD Remedy Administrator >>> Office # 703-602-2525 x251 >>> CACI - Ever Vigilant(tm) >>> >>> Apparently, there is nothing that cannot happen today. Mark Twain >>> >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios >>> Sent: Wednesday, September 06, 2006 2:56 PM >>> To: arslist@ARSLIST.ORG >>> Subject: new remedy admin needs training advice >>> >>> >>> Hi all, >>> >>> I've recently been assigned the title of Remedy Administrator...the >>> problem...i'm a Sys Admin with very little Remedy experience and my >>> company won't be able to get me into training until january or so. >>> >>> My question is this. What should i be studying outside of the remedy >>> manuals so i can become at least fairly proficient. I've managed to >>> work out some basic things like CTI's, basic AL's and escalations, >>> and >> >>> some basic CM and Helpdesk administration but its been very very > slow. >> >>> What programs, languages, etc.. should i be focusing on? >>> >>> Any advice would be much appreciated. We're working on a Windows 2k3 >>> platform with AR System 6.3 and Oracle 9i. >>> >>> V/R >>> >>> Jason >>> NoSuchStudios >>> >>> -- >>> View this message in context: >>> http://www.nabble.com/new-remedy-admin-needs-training-advice-tf222892 >>> 0 >>> .h >>> tml#a6177596 >>> Sent from the ARS (Action Request System) forum at Nabble.com. >>> >>> _____________________________________________________________________ >>> _ >>> __ >>> _______ >>> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>> >>> _____________________________________________________________________ >>> _ _________ UNSUBSCRIBE or access ARSlist Archives at >>> http://www.wwrug.org >>> >>> >> >> -- >> View this message in context: >> http://www.nabble.com/Re%3A-new-remedy-admin-needs-training-advice-%28 >> U% >> 29-tf2235514.html#a6209165 >> Sent from the ARS (Action Request System) forum at Nabble.com. >> >> ______________________________________________________________________ >> __ >> _______ >> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at >> http://www.wwrug.org >> >> > > -- > View this message in context: > http://www.nabble.com/Re%3A-new-remedy-admin-needs-training-advice-%28U% > 29-tf2235514.html#a6209302 > Sent from the ARS (Action Request System) forum at Nabble.com. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > -- View this message in context: http://www.nabble.com/Re%3A-new-remedy-admin-needs-training-advice-%28U%29-t f2235514.html#a6209739 Sent from the ARS (Action Request System) forum at Nabble.com. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
