Follow-up post - logging in with a domain admin account (which used to crash the installer before it even got started in 2.0) cures the start/stop hang-ups, but the installer still blows up on the same error when installing in either a remote or local console session. I have a ticket in on this, although my last ticket (on Tomcat) took so long to answer - a week - that I no longer had the software installed with which to test their suggested fix.
Has anyone else gotten 2.0.1 to upgrade 2.0 in an ITSM 7 patch 2 installed environment (details in first message below)? Chris Strauss -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, November 09, 2006 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.01 and CMDB 2.0.01 Released Looks like they should have done some more testing on the CMDB 2.0.1 installer - it has "issues." When I run the installer on an existing ARS 7.0.01 /CMDB 2.0 /ITSM 7.0 IM/PM/CM all patch 002 RKM 7.0 integrated server (Win2K3 Ent x64 with SQL Server 2005 on separate machine) while logged in locally instead of to the domain (the CMDB installers have never worked when logged in to the AD Domain instead of locally) I observed the following: The CMDB 2.0.1 installer hangs while trying to stop the Remedy service which is running under a domain account that has local permissions, NOT a local account. The CMDB 2.0 installer was able to do this during the original install, although it complained about the delay. If I open two remote sessions, and manually stop/start the Remedy service from one when the installer announces that it is trying to stop the service in the other session, the installer continues and copies files, but dies horribly leaving a blank console screen behind. The error message was, verbatim: "The was a problem during upgrade to BMC Atrium CMDB 2.0.1 patch 000 stage 1 using wf-RIK.xml" The installer log shows: 15:15:17: Rik action: loadapp application definition file: D:\Program Files (x86)\AR System Applications\REMEDY6\BMC Atrium CMDB\workflow\upgrade\201patch000\wf-RIK.xml 15:18:10: LOAD WORKFLOW: dataimport error Return: 1055 15:18:10: <<<--- RIKLoadApp 15:19:26: The was a problem during upgrade to BMC Atrium CMDB 2.0.1 patch 000 stage 1 using wf-RIK.xml The arerror log shows this but it is earlier: Thu Nov 09 15:11:04 2006 CMDB Dispatcher : Missing data in the SQL database ( (H8)) ARERR - 556 Your mileage may vary, but be forewarned... Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
