Uh-oh.  Something tells me that we might have to download all of patch
20 all over again.  I downloaded both the installer and files a couple
of days ago.  However, today, it looks like the winnt\bin folder AND
files have been updated.  Many of the files shows today's date at 8:50
AM.

Note to BMC:  Could someone send out an official word to let us know
when ALL of the files for both the 6.3 P20 and 7.0.1 DST patches are
available and complete?

Thank you,
Michelle
Concerned customer 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, January 24, 2007 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues since patch #19 or #20

I'm glad that I installed Patch 20 on my test server, because it hosed
everything up.  I'm debating trying out a completely new install to see
if that works, but Patch 20 is a failure so far and I will not be
deploying it to my production environment until the kinks are worked
out.

I also normally patch my AR System by overwriting files instead of
running the installer since the installer is fairly buggy (it doesn't
let you see long DB server names, etc.) but this time BMC didn't release
all of the files needed.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, January 24, 2007 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues since patch #19 or #20


...getting ready to install patch 20 for ARS Server v6.3 (SQL Server,
W2K3) on a dev server.

Because the Installer also modifies forms I prefer copying the new files
instead when installing patches.  I submitted a RFE last year so that we
have the option of _only_ installing patched files and not alter any
forms or workflow. I shake my head when I think of these installers.

What files are missing from the bin and lib folders (from supportweb)
for patch 20?  From the "Patch 20 - Install Issues" thread this month,
is DWMAPI.DLL the only missing one?  Are there any brand new files
(appearing for the first time in patch 20) - if so, which folders would
they go in?

I am thinking that I may need to install patch 20 using the Installer on
a new computer, then copy the files to the dev server.


Stephen

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