Susan, Are you saying 6.01 prior to 6.3 .. Is there some sort of upgrade functionality that is not in the 6.3. User/Groups form..
Are they recommending any specific versions.. Patch X of ARS 6.01 , Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? It is like working in a Chinese puzzle Huh.. On 2/22/07, Susan Palmer <[EMAIL PROTECTED]> wrote:
** You must stop at 6.x first. That was our original mistake also ... but no it wasn't OUR mistake, that's what support told us to do. arrggghhh We had wierdness on group and user forms. Susan On 2/22/07, Mayfield, Andy L. <[EMAIL PROTECTED]> wrote: > > We unsuccessfully attempted to upgrade ARS last night from > 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original > version. > > The Installed updated the database, but when it attempted to > restart the server it had problems. > > It gave the following messages: > The server was not available, > Failed to restart the service Remedy AR System server, > Unable to restart, > Server could not be started, you may start it manually. > > Has anyone run into this problem? We may try to go from 5.01.02 > to 6.3 them to 7.0.01 next and see if that helps. > > Andy L. Mayfield > System Operation Specialist > Alabama Power Company > Office: 8-226-1805 > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > __20060125_______________________This posting was submitted with HTML in it___
-- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
