We were coming from 5.1.2 to 7x ... did it twice because we thought we did something wrong.
After restoring the 2nd time, we then went from 5.1.2 to 6.3 to 7.x. The process was painful because support kept saying it was something we did on the original upgrade. And after the usual sending of megatons of stuff and over a week later it was determined that you needed to stop at v6 first. What happened to us was that all the new fields on the user and groups forms appeared on the client screen like they were there, but in actuality they were not in the database. If you went into the admin tool they were there, so you moved a field or even added another field and saved ... which should have corrected any issue of not being the same ... NOT ... they were still not in the database. Unexplainable except that once we started over and did the extra step everything went fine. It was frustrating and aggrevating. It took over 3 weeks to finally get it done. Causing me to miss my production server window and now I'm still waiting for that since last August. Worse than a Chinese puzzle! Susan On 2/22/07, patrick zandi <[EMAIL PROTECTED]> wrote:
** Susan, Are you saying 6.01 prior to 6.3 .. Is there some sort of upgrade functionality that is not in the 6.3. User/Groups form.. Are they recommending any specific versions.. Patch X of ARS 6.01 , Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? It is like working in a Chinese puzzle Huh.. On 2/22/07, Susan Palmer <[EMAIL PROTECTED]> wrote: > > ** You must stop at 6.x first. That was our original mistake also ... > but no it wasn't OUR mistake, that's what support told us to do. arrggghhh > > We had wierdness on group and user forms. > > Susan > > > On 2/22/07, Mayfield, Andy L. <[EMAIL PROTECTED] > wrote: > > > > We unsuccessfully attempted to upgrade ARS last night from > > 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original > > version. > > > > The Installed updated the database, but when it attempted to > > restart the server it had problems. > > > > It gave the following messages: > > The server was not available, > > Failed to restart the service Remedy AR System server, > > Unable to restart, > > Server could not be started, you may start it manually. > > > > Has anyone run into this problem? We may try to go from 5.01.02 > > to 6.3 them to 7.0.01 next and see if that helps. > > > > Andy L. Mayfield > > System Operation Specialist > > Alabama Power Company > > Office: 8-226-1805 > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where the Answers Are" > > > > __20060125_______________________This posting was submitted with HTML in > it___ -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___
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