I've got problems on mid-tier also with Patch 20 on ARS 6.3, BUT...we do have access. One thing I would ask is this - did you go out and get the very latest ServeletExec from New Atlanta? We are running SE AS 5.0 and I made sure that I installed the most recent version of it at the time I patched in addition to the Java 1.4.2_13. Another thing I might recommend is deleting any previous Java versions, reboot, then install just the 1.4.2_13, then ServeletExec 5.0 AS, then Mid-Tier Patch 21. We are at least running, but consuming java processes at an alarming rate which is causing periodic outage for mid-tier. Only solution right now is a hard reboot.
I doubt that there is too much difference between Patch 20 and 21 to cause the immediate problem. Also make sure you have IUSR_SERVERNAME permissions set up on the appropriate Servelet, Mid-Tier and Java folders. HTH :-) Candace ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Friday, March 09, 2007 7:25 AM To: arslist@ARSLIST.ORG Subject: Re: HELP HELP MId Tier problem after patch. ** Update to my question. Using the installer is out of the question because it is on a different server. On 3/9/07, Katherine Hoffner <[EMAIL PROTECTED]> wrote: Hi... I am running Remedy 6.3 with Patch 21 and Java 1.4.2 ..._13. Everything else is working fine except the mid tier. The page waits for the servlet to start the remedy page and nothing happens. Eventually we just get a white page. So no one can submit tickets online. We are using the 5.0 New Atlanda Servlet All of this had to be run in production because I do not have a dev server -- Katherine -- Katherine __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
