How can I prevent the users from typing in drop-down lists?
I have users who are typing in the Group name in the Group drop-down lists in both HD and CHG tickets. I have some tickets that have gone into limbo because the group doesn't really exist (different capitol letters, and some other minor differences), yet the system accepts the ticket. Basically, if I can prevent the users from typing in the drop-down lists, it would solve the problem. If I can create some workflow, that would allow the user to type in the correct name, but specify an error when they don't type in the correct group name (or it doesn't send it to the correct name), that would work too. Thanks in advance. Nick Havin' Fun in Sacramento. Nick Hromyak Information Technology Services Division California Department of Health Services Office: (916) 440-7158 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
