Cindy, >From the name of that AL it appears to be an OTB AL on ITSM 6? Does the error go away if you disable that AL??
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Basile, Cindy Sent: Wednesday, July 11, 2007 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Tool gets an application error every time you close ** one AL in the log, RR:MHR:OnClose Checking RR:MHR-OnClose (999) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Run Process Here is the run process action, fires on close window SET-CHANGE-FLAG 0 ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, July 11, 2007 5:08 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Tool gets an application error every time you close ** Turn on client side active link logging and see what's firing when you close the user tool. What version is the server? Axton Grams On 7/11/07, Basile, Cindy <[EMAIL PROTECTED]> wrote: ** Has anyone seen this - user closes Remedy User, (V6, patch 1412 and 1454) - and this errors comes up. Checking the admin tool, looks like the license is not being released, (the user can log back in from the same machine). Log in, close the app, same error. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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