This solution, while a good idea, still requires an ARS server and licenses, which sounds counter to what he's asking for:
> What I am looking for is any suggestions on how this could company could proceed *without* having to shell out 30-40K for an *ARS server* and a few licenses. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, September 28, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Helping Out The Little Guy ** It really boils down to the resources they have on hands as far as Remedy Development skills are concerned. They could write a very ultra light incident/problem management application in a couple of months - maybe 3 months with minimum bells and whistles.. Another alternative would be to buy the AR System Server, and try to source the Helpdesk Express application that Remedy used to have on offer for FREE a few years ago. It was pretty good for all practical purposes for small businesses. Whether or not they still have that code on archive is a million dollar question.. but if you can get your hands on a CD that they used to give out as a promotional CD years ago, their answer would be to install that on AR Server version 4 and SQL database 6.5, and then upgrade the database to 2005 (I think they might need to do a phased upgrade by upgrading it to 7 first then 2000, then 2005). While upgrading the database make sure the Remedy services are shut down. Then upgrade the Remedy AR Server to version 7, and check if that application works - it should technically work.. There may be need to modify the application to give it a new look and feel which might be a months worth of work.. Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Friday, September 28, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: ARS Helping Out The Little Guy ** I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products is an issue. They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that it offers. Right now they would prefer to make a smaller move and get a Remedy application running for as little investment as possible. Their current solution does some pretty basic call tracking. Their biggest hang up is that it is ONLY web based and slow. It is also fairly cumbersome to make code changes. What I am looking for is any suggestions on how this could company could proceed without having to shell out 30-40K for an ARS server and a few licenses. Thank you in advance for your suggestions/thoughts. Frank __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
