It is sort of going in the right direction. You are right in that the large initial investment would be there
On 9/28/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > > This solution, while a good idea, still requires an ARS server and > licenses, which sounds counter to what he's asking for: > > > What I am looking for is any suggestions on how this could company > could proceed *without* having to shell out 30-40K for an *ARS server* > and a few licenses. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza > Sent: Friday, September 28, 2007 9:42 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARS Helping Out The Little Guy > > ** > It really boils down to the resources they have on hands as far as > Remedy Development skills are concerned. > > They could write a very ultra light incident/problem management > application in a couple of months - maybe 3 months with minimum bells > and whistles.. > > Another alternative would be to buy the AR System Server, and try to > source the Helpdesk Express application that Remedy used to have on > offer for FREE a few years ago. It was pretty good for all practical > purposes for small businesses. Whether or not they still have that code > on archive is a million dollar question.. but if you can get your hands > on a CD that they used to give out as a promotional CD years ago, their > answer would be to install that on AR Server version 4 and SQL database > 6.5, and then upgrade the database to 2005 (I think they might need to > do a phased upgrade by upgrading it to 7 first then 2000, then 2005). > > While upgrading the database make sure the Remedy services are shut > down. > > Then upgrade the Remedy AR Server to version 7, and check if that > application works - it should technically work.. > > There may be need to modify the application to give it a new look and > feel which might be a months worth of work.. > > Joe D'Souza > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso > Sent: Friday, September 28, 2007 10:05 AM > To: arslist@ARSLIST.ORG > Subject: ARS Helping Out The Little Guy > > > ** I am working with a client who is looking to move off of > their open source CRM application. They have some users who are pushing > the company to purchase Remedy but the the expense of the Remedy > products is an issue. They have looked at the ITSM suite and feel that > in a few years they would need all of the functionality that it offers. > Right now they would prefer to make a smaller move and get a Remedy > application running for as little investment as possible. Their current > solution does some pretty basic call tracking. Their biggest hang up is > that it is ONLY web based and slow. It is also fairly cumbersome to make > code changes. > > What I am looking for is any suggestions on how this could > company could proceed without having to shell out 30-40K for an ARS > server and a few licenses. > > Thank you in advance for your suggestions/thoughts. > > Frank > > __20060125_______________________This posting was submitted with HTML in > it___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
