Frank BMC does advertise Magic as their more cost-effective, low-end application for small to medium-sized businesses not able or eager to make the large investment required with ARS. That being said, however, I would like to stress that it would be better in the long run if the company spends at least 30 to 40k now in order to get on a base ARS system, and develop a small customized app to fit their initial needs until they can move to ITSM. I have found that once a company decides to go with an application, even for a short term solution, that application tends to stay around for much longer than originally intended. Money gets allocated to other projects, priorities change, and so forth. IMO, I believe they would be much better off to bite the bullet now rather than fight months or years later to get into a product that could even be more expensive later than it is now.
Case in point, another company I worked with in the past had a subsidiary that was not happy with their ticketing system they used for their call center. They asked our dev team to put together a proposal for implementing a Remedy system for their call center. I mapped out costs to implement the system in server hardware, app licensing, and time. I also factored in costs for integrating Remedy with their financial applications, and time to build a custom application for their analysts. In the end, they did not want to spend the money required to convert over and use Remedy instead of their current app that was not fulfilling their need. It has been well over a year since that decision. They are still with their old application, and they are still very much unhappy with it. (Embedded image moved to file: pic07619.gif)Countrywide James Van Sickle Remedy Developer IT - Remedy Development http://www.countrywide.com Carey Matthew Black <[EMAIL PROTECTED] To COM> arslist@ARSLIST.ORG Sent by: "Action cc Request System discussion Subject list(ARSList)" Re: [ARSLIST] ARS Helping Out The <[EMAIL PROTECTED] Little Guy ORG> 09/28/2007 09:54 AM Please respond to [EMAIL PROTECTED] RG Frank, My suggestions would be the following: 1) Buy the server, and the User license, but not the application. Build to need with internal efforts. If that is to expensive... 2) Contact BMC and get it in writing that buying Magic now could save them money later when they are ready to "upgrade to ARS".(If such a thing exists.) It might be a cheaper initial buy-in, but it will also likely cost you more (over all) then just starting with the base ARS server. I would also push to explore the "upgrade features" from Magic to ITSM Service Desk. (If such a thing exists.) 3) Fix the open sourced solution with the money they would have spent on ARS. I am sure there are consultants out there in the Open Sourced universe that would love to help with such an effort. It might be as simple as buying bigger hardware, or as "complex" as moving the project from MYSQL to Oracle/MSSQL. But that is my two cents. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/28/07, Frank Caruso <[EMAIL PROTECTED]> wrote: > ** I am working with a client who is looking to move off of their open > source CRM application. They have some users who are pushing the company to > purchase Remedy but the the expense of the Remedy products is an issue. They > have looked at the ITSM suite and feel that in a few years they would need > all of the functionality that it offers. Right now they would prefer to make > a smaller move and get a Remedy application running for as little investment > as possible. Their current solution does some pretty basic call tracking. > Their biggest hang up is that it is ONLY web based and slow. It is also > fairly cumbersome to make code changes. > > What I am looking for is any suggestions on how this could company could > proceed without having to shell out 30-40K for an ARS server and a few > licenses. > > Thank you in advance for your suggestions/thoughts. > > Frank _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ====================================================================== Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. ====================================================================== _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
<<attachment: pic07619.gif>>