Frank, My suggestions would be the following:
1) Buy the server, and the User license, but not the application. Build to need with internal efforts. If that is to expensive... 2) Contact BMC and get it in writing that buying Magic now could save them money later when they are ready to "upgrade to ARS".(If such a thing exists.) It might be a cheaper initial buy-in, but it will also likely cost you more (over all) then just starting with the base ARS server. I would also push to explore the "upgrade features" from Magic to ITSM Service Desk. (If such a thing exists.) 3) Fix the open sourced solution with the money they would have spent on ARS. I am sure there are consultants out there in the Open Sourced universe that would love to help with such an effort. It might be as simple as buying bigger hardware, or as "complex" as moving the project from MYSQL to Oracle/MSSQL. But that is my two cents. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/28/07, Frank Caruso <[EMAIL PROTECTED]> wrote: > ** I am working with a client who is looking to move off of their open > source CRM application. They have some users who are pushing the company to > purchase Remedy but the the expense of the Remedy products is an issue. They > have looked at the ITSM suite and feel that in a few years they would need > all of the functionality that it offers. Right now they would prefer to make > a smaller move and get a Remedy application running for as little investment > as possible. Their current solution does some pretty basic call tracking. > Their biggest hang up is that it is ONLY web based and slow. It is also > fairly cumbersome to make code changes. > > What I am looking for is any suggestions on how this could company could > proceed without having to shell out 30-40K for an ARS server and a few > licenses. > > Thank you in advance for your suggestions/thoughts. > > Frank _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
