I don't understand Remedy - I have run into issues with Incident and have reported them to Remedy.
Remedy has identified them as known errors (SW00249109,SW00262080,SW00263933). I can not find these on their support web site. I'm told that Patch 6 will fix these issues. However, i'm also told they don't know nor do they have any documentation as to WHAT workflow they touch / update. This I don't understand - there are alot of people who customize ITSM 7 to match their needs and if Remedy has identified a bug / defect and they have a fix for it, then they should be able to provide a list of WHAT workflow they are updating / changing. This is frustrating. T. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
