Christopher,

Not all defects are listed in the patch release. Got this answer from
support when asking for a defect:

"Please note that not all fixes are documented in the readme."

--
Jarl


On Nov 6, 2007 8:27 PM, strauss <[EMAIL PROTECTED]> wrote:
> I don't see any of those defects listed as fixed in the Patch 006
> Release Notes.  They did fix one that I had encountered - SW00250007; I
> hit it in September, but it was already a known defect by then, just
> like SW00252898 which I hit in March and they fixed in Patch 004.  There
> is a significant lag time (months) between when a defect is accepted and
> when it is fixed in a patch.
>
> This is how they told me to search for these:
>
> For your convenience, you can monitor the status of your defect by
> logging into the support website and then follow these instructions:
>
>         * Select - View/Update under Issue Management
>
>         * Select - Defect/RFE/CAR tab
>
>         * Select - Search
>
> Christopher Strauss, Ph.D.
> Remedy Database Administrator
> University of North Texas Computing Center
> http://itsm.unt.edu/
>
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Tuesday, November 06, 2007 12:44 PM
> > To: arslist@ARSLIST.ORG
> > Subject: OT: ITSM 7.0 - Patch 6
> >
> > I don't understand Remedy - I have run into issues with
> > Incident and have reported them to Remedy.
> >
> > Remedy has identified them as known errors
> > (SW00249109,SW00262080,SW00263933).
> > I can not find these on their support web site.
> >
> > I'm told that Patch 6 will fix these issues.  However, i'm
> > also told they don't know nor do they have any documentation
> > as to WHAT workflow they touch / update.
> >
> > This I don't understand - there are alot of people who
> > customize ITSM 7 to match their needs and if Remedy has
> > identified a bug / defect and they have a fix for it, then
> > they should be able to provide a list of WHAT workflow they
> > are updating / changing.
> >
> > This is frustrating.
> >
> > T.
> >
> > ______________________________________________________________
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>
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