Christopher, Not all defects are listed in the patch release. Got this answer from support when asking for a defect:
"Please note that not all fixes are documented in the readme." -- Jarl On Nov 6, 2007 8:27 PM, strauss <[EMAIL PROTECTED]> wrote: > I don't see any of those defects listed as fixed in the Patch 006 > Release Notes. They did fix one that I had encountered - SW00250007; I > hit it in September, but it was already a known defect by then, just > like SW00252898 which I hit in March and they fixed in Patch 004. There > is a significant lag time (months) between when a defect is accepted and > when it is fixed in a patch. > > This is how they told me to search for these: > > For your convenience, you can monitor the status of your defect by > logging into the support website and then follow these instructions: > > * Select - View/Update under Issue Management > > * Select - Defect/RFE/CAR tab > > * Select - Search > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center > http://itsm.unt.edu/ > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Tuesday, November 06, 2007 12:44 PM > > To: arslist@ARSLIST.ORG > > Subject: OT: ITSM 7.0 - Patch 6 > > > > I don't understand Remedy - I have run into issues with > > Incident and have reported them to Remedy. > > > > Remedy has identified them as known errors > > (SW00249109,SW00262080,SW00263933). > > I can not find these on their support web site. > > > > I'm told that Patch 6 will fix these issues. However, i'm > > also told they don't know nor do they have any documentation > > as to WHAT workflow they touch / update. > > > > This I don't understand - there are alot of people who > > customize ITSM 7 to match their needs and if Remedy has > > identified a bug / defect and they have a fix for it, then > > they should be able to provide a list of WHAT workflow they > > are updating / changing. > > > > This is frustrating. > > > > T. > > > > ______________________________________________________________ > > _________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
